DMP Mutual Support Thread (Part 5)

jmorrissey290

I would appreciate some advice (ref initial post #2649) from any helpful comrade:

Have had letter from Barclaycard/Mercers saying :


We write to confirm that we will accept a full and final settlement figure of £xxxx that must be received by 26th March 20009.

But nothing else bar standard greeting and sign-off. Is this enough to confirm final settlement?

To be honest, I don’t care about what goes on the credit file, as if my dad never gets credit again it will be a good thing. More concerned about:
a) No mention of no further action being taken by them or associates
b) Letter only arrived today (27th), although extended deadline yesterday on phone to 31st (and can pay electronically which I know arrives same day

They actually claim they normally only send letters after payment, and I am tempted to believe this is a genuine offer, but thought I’d check first.

Anyone had any experience with Mercers?. Any advice much appreciated

keeno

Well that me, now officially on a DMP with payplan

I should have made my last post a bit clearer, tonight was actually my 3rd call with payplan, the 2nd call dealt with all the information such as account numbers and amount owed. I thought there would have been more to it but tonights call was simply to see if I was happy to go ahead.

One thing I forgot to ask though is when making token payments what exactly do you send of with the postal order? Do i have to include a letter with my DMP number? I have a dd coming out on the 1st of April that I have to cancel so i really should be sending the token payment tomorrow.

mcrfan

cheesypuff wrote: »

well today got letter form CCCS stating that MBNA the have rejected the DMP on both our cards and also got a letter from Barclaycard rejecting also:eek: so far only Abbey have come on board out of 12 creditors. There are still 6 we have heard nothing from!! Ah well no news is good news I suppose.

What happens when they reject? Do you have to just keep paying your DMP anyway and hope that they eventually accept it?

mcrfan

keeno wrote: »

Well that me, now officially on a DMP with payplan

I should have made my last post a bit clearer, tonight was actually my 3rd call with payplan, the 2nd call dealt with all the information such as account numbers and amount owed. I thought there would have been more to it but tonights call was simply to see if I was happy to go ahead.

One thing I forgot to ask though is when making token payments what exactly do you send of with the postal order? Do i have to include a letter with my DMP number? I have a dd coming out on the 1st of April that I have to cancel so i really should be sending the token payment tomorrow.

I'm starting with CCCS and they sent me notification form to copy and send out. I also included a cover letter confirming the details, explaining the start date and requesting contact in writing only. They will probably ignore this but trying anyway!

DevonGirl

Hi Fellow DFWs!

Anyone feeling supportive out there? I've just come crashing down with the reality of the situation...

Have just started DMP with CCCS, changed bank accounts, only transferred priority direct debits (mortgage etc), sent token payment and notification of entering into a DMP etc, and have worked out new budget etc etc. So done everything that I've been advised. Also read advice on this thread re: great that finally sorting out debts, facing up to the situation etc. So why do I feel sooooo guilty?

Before coming onto the DMP all bills were paid with no missed payments, but I'd squeezed myself so far into debt (£24k) that after payday and all my priority and non priority debts came out via direct debit, I was left with £80 a month. That's £80 for a single person for 'the rest' i.e. food, petrol, toiletries - forget about a social life!

Clearly that situation couldn't continue, so logically I know I've done the right thing, but why do I feel so awful? Maybe I underestimated the stress of being in debt now that I've taken my head out of the sand. Any advice, or am I just being a woss??
Thanks

mcrfan

:mad: :mad: :mad:

They have called me 7 times today.

I made a reduced payment this month so they called me on the 12th March, it is frustrating as all of their contact is done via an indian call centre now. I know some of them are quite clear but the one I spoke to was very difficult to understand. Anyway he said he would setup a plan and they would call me back on the 31st to take a payment to begin the plan. He said he would note this so that I would not get any further calls. I checked with CCCS and they said that I could not enter into an individual plan with them so I was not going to do it anyway.

TODAY I have had 7 calls and a text!!! :mad:
The first call on my mobile at lunch I missed and there was a silent voicemail left so I looked up the number online and there were lots of people saying this was a scam and someone pretending to be barclaycard! So I wasn't gonna call back. I then get a call later in the afternoon on my work phone - they rang the main number so reception put them through to me - I was fuming!! How dare they ring my work number!! She started to go through security and I cut her off and said I'm at work I will call back.

They rang my mobile again so I called back and spoke to someone and explained that I was starting on a dmp with cccs. He took my reference number, he kept insisting that I should make a payment so that my account is not in arrears but I just kept saying I need to check with cccs about this. He said he would make a note and that they must hear from cccs within 14 days. I also complained about them calling my work number and he said he apologised.
They have called me 3 times since this call!

I haven't sent my notification today as I am going to revise my cover letter to complain about them calling my work number and post on monday. Is there anything I can do about these calls? can I make a complaint about what the call centre are doing? Especially with regard to calling my work number? You used to be able to speak to customer services in the uk but it seems this has all been changed to india now unless anyone knows of a uk number??

I know that obviously it is my fault for making a reduced payment this month but I have now informed them of my plan with cccs and given my ref so can they keep hassling me??

ad1jnl

Hi Devongirl - its alright feeling guilty as I do to some extent. However, this is slowly going and if you've ever seen any panorama programmes about banking practices you'll feel less guilty. A lot of it was irresponsible lending in the first place - for instance A & L let me take 2 (yes 2 loans) to cover credit card debts yet still let me have the card and kept putting my limit up until the sh*t started to hit the fan. If the banking industry had got its act in order then checks would show how much people could realistically lend.
Don't even get me started on credit cards and the ridiculously low minimum repayments - its asking people to get ridiculously in debt for years and the banks and credit card companies know this

TBH its all beside the point. I feel some of us got addicted to credit and it was always going to take a shock to get out of this situation. The most important we should all remember is we are sorting it and have woken up to the realities of debt and credit. The banks have made and will make enough out of people already.

MBNA have accepted my minimum payment, as have the A & L on my overdraft - two down and three to go.

Jon

mcrfan

DevonGirl wrote: »

Hi Fellow DFWs!

Anyone feeling supportive out there? I've just come crashing down with the reality of the situation...

Have just started DMP with CCCS, changed bank accounts, only transferred priority direct debits (mortgage etc), sent token payment and notification of entering into a DMP etc, and have worked out new budget etc etc. So done everything that I've been advised. Also read advice on this thread re: great that finally sorting out debts, facing up to the situation etc. So why do I feel sooooo guilty?

Before coming onto the DMP all bills were paid with no missed payments, but I'd squeezed myself so far into debt (£24k) that after payday and all my priority and non priority debts came out via direct debit, I was left with £80 a month. That's £80 for a single person for 'the rest' i.e. food, petrol, toiletries - forget about a social life!

Clearly that situation couldn't continue, so logically I know I've done the right thing, but why do I feel so awful? Maybe I underestimated the stress of being in debt now that I've taken my head out of the sand. Any advice, or am I just being a woss??
Thanks

Hi, I am completely the same as you!!
Never missed a payment except this month, all of my direct debits came out in the first week of the month and I then struggled through the month. Also single, 24 and no social life how crap is that!

I feel good when I look at my new budget but I am also very stressed about doing this dmp. I know that it will be good to have money for essentials etc but I am really panicking about what is going to happen, whether I am going to get hassled (am already by barclaycard) am I going to end up with CCJs etc, how am I going to keep it a secret from my parents ...etc..

It's almost easier to keep your head in the sand, keep chucking away money with minimum payments on extortionate interest rates and struggle on. But I realised that I am getting nowhere esp as my interest rates are so high (Credit cards 26.9 27.9 and 35.9/loans are ok at 6.9 and 9.9) I am barely making a dent on my debt.
Every aspect of setting this up has been so scary, I have pretty much been shaking at each step: filling in my online debt remedy, changing wage and dds to a new account, sending off my cccs form. I cancelled my debt direct debits earlier this week, luckily as it was barclays I could use their branch booth thing and I didn't have to speak to a banker! Today I started doing my notification forms and cover letters and token payments and this was the worst bit! I have not finished them yet, going to make myself finish them this weekend to get it over with.
My plan starts in May and I've not had my welcome pack from cccs yet.

I suffer with anxiety so I keep having panic attacks about what could happen. CCJS, visions of debt collectors turning up on our doorstep or at work (like in confessions of a shopaholic!), getting hassled with 20 calls a day!! I just hope that all goes well and they all accept my payments but I'm not sure what's going to happen. The extra stress of keeping it secret from my parents is also very difficult.


So I am with you it is v scary!! I find it helps to know other people are going through the same thing :eek:

mcrfan

Grrr Barclaycard just called me again!!!! I explained that I have already spoken to someone today and advised about the cccs plan. He aplogised and said that he could see the note and that the account had not been put on hold so he will do this now and the calls should stop.

God I hope so!

This is so stressful!! How am I going to cope once all of my letters land and they realise my direct debits are cancelled eek!!!

cocker100

mcrfan wrote: »

:mad: :mad: :mad:

They have called me 7 times today.

I made a reduced payment this month so they called me on the 12th March, it is frustrating as all of their contact is done via an indian call centre now. I know some of them are quite clear but the one I spoke to was very difficult to understand. Anyway he said he would setup a plan and they would call me back on the 31st to take a payment to begin the plan. He said he would note this so that I would not get any further calls. I checked with CCCS and they said that I could not enter into an individual plan with them so I was not going to do it anyway.

TODAY I have had 7 calls and a text!!! :mad:
The first call on my mobile at lunch I missed and there was a silent voicemail left so I looked up the number online and there were lots of people saying this was a scam and someone pretending to be barclaycard! So I wasn't gonna call back. I then get a call later in the afternoon on my work phone - they rang the main number so reception put them through to me - I was fuming!! How dare they ring my work number!! She started to go through security and I cut her off and said I'm at work I will call back.

They rang my mobile again so I called back and spoke to someone and explained that I was starting on a dmp with cccs. He took my reference number, he kept insisting that I should make a payment so that my account is not in arrears but I just kept saying I need to check with cccs about this. He said he would make a note and that they must hear from cccs within 14 days. I also complained about them calling my work number and he said he apologised.
They have called me 3 times since this call!

I haven't sent my notification today as I am going to revise my cover letter to complain about them calling my work number and post on monday. Is there anything I can do about these calls? can I make a complaint about what the call centre are doing? Especially with regard to calling my work number? You used to be able to speak to customer services in the uk but it seems this has all been changed to india now unless anyone knows of a uk number??

I know that obviously it is my fault for making a reduced payment this month but I have now informed them of my plan with cccs and given my ref so can they keep hassling me??

Hiya,

Dont panic!!! Stay chilled and relax!!!:cool:

This is stardard practice at the start of a DMP.

Have a look at post 5 in the following thread. I think it will help you.;)

http://forums.moneysavingexpert.com/showthread.html?t=963087

Cocker:)