SW Trains - treated like a terrorist!

chuckley

bryanb wrote: »

Not really "Treated like a terrorist" They didn't shoot you in the head!

precisely what i was gonna say!!!!!!! in no way shape or form OP were u treated like menezes!!!!!

but OP your downfall was not picking up your tickets, instead u should have gone to the ticket desks as the machine said no.

but waterloo station at evening peaktime is DEADLY when buying tickets. they need way more machines! instead i shoulda just paid up and made a complaint about the machines along with the fine later.

Funkadelia

In no way would I be so vulgar and distasteful as implying I was treated like Menezes - a completely different, and immensely more serious matter.

Rolandtheroadie

Claiming to have been treated like a terrorist is out of order.

Welshwoofs

My God I can't believe some of the responses on this thread - what a bunch of holier-than-thou people you all are!

The problem is that the entire railway system is a total mess and many of you are lambasting a traveller who, let's not forget bought a ticket they couldn't pick up because of a failure of equipment owned by a railway company.

Across the board there are poorly thought out systems, poorly trained (or just plain rude) staff, late/cancelled or over-crowded trains and travellers are paying a fortune for this third rate service.

But instead of everyone taking a stand against the appalling service and refusing to accept it, instead we see other travellers backing this shoddy mess and supporting these companies treating people like criminals (and yes, sending out 6 transport police to deal with a customer with a complaint is a disgusting use of resources) and other passengers.

For the money we pay for tickets we should expect a good service as standard and expect to be treated with respect when there is a genuine problem.

robt_2

Welshwoofs wrote: »

But instead of everyone taking a stand against the appalling service and refusing to accept it, instead we see other travellers backing this shoddy mess and supporting these companies treating people like criminals (and yes, sending out 6 transport police to deal with a customer with a complaint is a disgusting use of resources) and other passengers.

The customer was breaking the law, complaint or not.

For the money we pay for tickets we should expect a good service as standard and expect to be treated with respect when there is a genuine problem.

The genuine problem was the fact that the OP was delaying thousands of other people through their own self-righteousness and attitude.

Welshwoofs

robt wrote: »

The customer was breaking the law, complaint or not.

Breaking the law by boarding a train without a ticket you say? Odd that because there are a number of request stops on my local line which have no facilities to buy a ticket. You purchase it on the train from the guard. My guess is that you are skewing the wording somewhat and it's actually against the law to board a train without a ticket IF the facilities exist to purchase one.

The genuine problem was the fact that the OP was delaying thousands of other people through their own self-righteousness and attitude.

No, it was the guard delaying thousands of other passengers because of his bloody mindedness.

robt_2

Welshwoofs wrote: »

Breaking the law by boarding a train without a ticket you say? Odd that because there are a number of request stops on my local line which have no facilities to buy a ticket. You purchase it on the train from the guard. My guess is that you are skewing the wording somewhat and it's actually against the law to board a train without a ticket IF the facilities exist to purchase one.

Wrong. The OP was refusing to buy a ticket and refusing to leave the train. Putting things in bold does not make them fact or correct. I am talking about this threads OP and this thread only. Not your local stations where different policies apply. London Waterloo is not a request stop now is it? :rolleyes:

No, it was the guard delaying thousands of other passengers because of his bloody mindedness.

Wrong again. The guard was doing his job. Simple as that.

AlanG_3

Welshwoofs wrote: »

My God I can't believe some of the responses on this thread - what a bunch of holier-than-thou people you all are!

The problem is that the entire railway system is a total mess and many of you are lambasting a traveller who, let's not forget bought a ticket they couldn't pick up because of a failure of equipment owned by a railway company.

Across the board there are poorly thought out systems, poorly trained (or just plain rude) staff, late/cancelled or over-crowded trains and travellers are paying a fortune for this third rate service.

But instead of everyone taking a stand against the appalling service and refusing to accept it, instead we see other travellers backing this shoddy mess and supporting these companies treating people like criminals (and yes, sending out 6 transport police to deal with a customer with a complaint is a disgusting use of resources) and other passengers.

For the money we pay for tickets we should expect a good service as standard and expect to be treated with respect when there is a genuine problem.

Couldn't have put it better myself. What the great majority of people are thinking.
Thank you.

robt_2

Welshwoofs wrote: »

Across the board there are poorly thought out systems, poorly trained (or just plain rude) staff, late/cancelled or over-crowded trains and travellers are paying a fortune for this third rate service.

I missed this in my first reply.

Some of those delays come from passengers just like the OP (which they have admitted). Different now isn't it?

geri1965_2

We had a similar thing once when the ticket machine didn't print out all the tickets we had bought.

Thankfully the guard on the train was quite reasonable and accepted our explanation.

I'd have been mortified to have been thrown off, as I had a legitimate ticket which didn't print due to a fault in their machine!