Changes to t-mobile solo contracts!! LOOOK!

Midnight68_2

Hi Emma,

I`m on solo 20 and haven`t had any problems sending or receiving picture messages.

I have an LG Shine mobile.

Fraser.

deepindebtor

I am on a Solo contract and even though I added credit to the account I still cannot do premium texts, i.e. competitions, etc.

I take it these are barred? Can you get that bar removed?

Also, is it possible to upgrade at any time in the future and get a phone or a normal contract?

t_mob_insider2

There are restrictions on some solo price plans perhaps due to having a poor credit rating. Rather than decline some customers t-mobile can put them on a starter Solo price plan which will allow calls and texts from allowance - not picture messages / premium calls ect. Customers can stay on this price plan until there credit inproves which can take up to 1 year. There is also a Solo Fixed price plan which parents mostly set up for children or people on a budget, so once the user has used all the month allowance they cant run up bills and can only make calls by topping up there phone. They can only send MMS messages by having credit in there phone ect. Hope this helps.

t_mob_insider2

meicwilliams wrote: »

I tried this earlier, on solo 20, and they said I would have to cancel my current contract and then start an new one to get the free mobile internet. Is there something I should have said to get them to just change it over? Thanks.

Sorry about this miss information if you simply call them again - its a totally pointless task cancelling to take out the same contract - if you speak to customer services and they dont add this on asked to be put through to upgrades or cancellations and they will simply add these extra features within minutes of you telling them the reason :cool:

carrieparkinson

i just add them to the account without arguing....... its just not worth the earache!