Can you demand to see signed delivery note?

jacklink

you can actually view signatures online by way of the post office or royal mail website. i used to do this at work. if you have certain numbers related to the item.

i cannot exactly remeber how but have a look at the website for more info

Ivory_Tinkler

simpywimpy wrote: »

No but we will know if it was an attempted fraud. We have an idea who did it but without the signature we can't take it further.

The first line of my opening post said it was signed for in the directors name

But this isn't for you to take further - this is for the sender to take further as it is they that have been defrauded. You have your goods. I can understand that you feel upset about it so maybe you should offer to assist the sender if they need help in prosecuting this other company. Has anyone from your company been round to this company just to see if they have signed for the parcel but not been to let you know yet. They may have done this and assumed that the delivery guy left you a card and are expecting you to call for your parcel. We've had this happen at work with companies around us - sometimes people just forget or are too busy?

sarahg1969

Can you not go to the neighbouring business and ask them if they've taken a delivery for you?

Paparika

jacklink wrote: »

you can actually view signatures online by way of the post office or royal mail website. i used to do this at work. if you have certain numbers related to the item.

i cannot exactly remeber how but have a look at the website for more info

Which they will need a tracking number for.... she did say in her posts they won't let her have it.

smcaul

It is not for you to chase. The title for the goods will not normally transfer to you (or your company) until you have signed for and received those goods from the courier. Up until that point they remain the property of the supplier. This is standard terms of carriage within the UK. There are sometimes variations but they are special cases.

Basically the above protects you and us as it stops the company saying they have sent an item and then absolving themselves of all responsibility.

Basically you have no rights to chase this, it is down to the shipper and the couriers to sort out. You had a contract with the supplier for them to supply xx goods, this they have done.

custardy

have you only paid for the one lot you received?
if so i would leave it,its up to the supplier to chase their missing shipment

baddiebasher

If they are claiming that you have received the goods then it is for them to prove it which means, err, providing proof!

This seems to me like a twist on unsolicited goods (where an invoice is sent for non existent godos). Are they goods that you actually ordered? Do you have an invoice for them?

Provide these and request proof that the money is owed by way of confirmation that they have delivered.

Lip_Stick

A couple of years ago, the firm I work for was expecting a really important delivery that had to go out to a client that same day. My boss got cheesed off with waiting so phoned the company and got told the parcel had been delivered. I was standing next to him when he repeated my name, as they said I'd signed for it. Literally 5 mins later, the doorbell goes and there is a delivery driver with the parcel I'd apparently signed for. As you can imagine I was fuming.

This happened the other week too, don't know if it was the same company sending the goods out, but I told my other boss to see confirmation of delivery, as another worker strongly denied he'd signed for a missing delivery. They couldn't provide the proof, then back tracked on what they said. The parcel got delivered the next day. So don't take any supplier's word for it when they say a delivery has been made, demand to see the proof, you've every right.

marleyboy

Has it not occured to you that it might have just been a case of clerical error, a mishap, if the problem was resolve on your part, it should no longer be your issue.

Lip_Stick

d.edna wrote: »

No they haven't their contract is with the supplier not courier, the contract with parcelforce is with the supplier, If I am a retailer, you pay me with a card do I have a right to request your bank statement?

I think you've taken my post wrong. The OP has every right to ask to see the proof of delivery if the supplier is telling them the parcel has been delivered and they have proof. The supplier could well refuse, but then the supplier's case is lost if they're not willing to provide any details of delivery.