£450 phone bill - HELP!

Jon_01

bandraoi wrote: »

Do you have a spend limit on your phone?
When I had a contract mobile there was a big note on the top of every bill saying my credit limit was £50.

If there's something similiar on your bill, you could argue that they should have cut you off.

I doubt that argument would work. It takes up to 2 days for the roaming network to send the call info back to the UK, so no credit limit would work for roaming calls...
I can see that working for call made in the UK though...

bandraoi

Jon_01 wrote: »

I doubt that argument would work. It takes up to 2 days for the roaming network to send the call info back to the UK, so no credit limit would work for roaming calls...
I can see that working for call made in the UK though...

To me that's the phone companies problem not yours.
It's up to them to have the systems in place to protect their interests.

As it stands the customer effectively has a contract to purchase up to £XX of call time per month off the phone company and credit significantly exceeding that should only be extended with the agreement of both parties.

I agree it probably wouldn't work, but I'd love to see someone take a case.

redux

I think that in these and plenty of other circumstances, if the phone had been cut off at an unknown credit limit, that would have seemed like a further aggravation at the time rather than a blessing.

Yes, it may have been possible to have agreed something in advance, but this OP had not contacted the network to ask the roaming fees either

Jon_01

bandraoi wrote: »

To me that's the phone companies problem not yours.
It's up to them to have the systems in place to protect their interests.

As it stands the customer effectively has a contract to purchase up to £XX of call time per month off the phone company and credit significantly exceeding that should only be extended with the agreement of both parties.

I agree it probably wouldn't work, but I'd love to see someone take a case.

It's not a good system, but its the only system there is.
Some of the oversea's networks are a shambles (compared to the UK, don't laugh).
If a system like your suggesting was put in place all that would happen would be that the UK networks wouldn't have roaming partners in some area's (the UK networks can't make the other network spend the millions it would take to upgrade their IT), so you'd have no roaming in some areas at all.