Enquiry 'free' tights in prima chequebook.

whopsie_hunter

Did anyone send for the free tights offered in the November prima chequebook? I have just received a further free pairs plus a demand for £13!

JoolzS

I don't buy Prima but my guess is that you took up an offer for some free tights and part of that offer was that you would receive some more tights that you would have to pay for, probably on a monthly basis, unless you cancelled within a certain number of days. I'm also guessing that you didn't read the small print and failed to cancel so you now owe them some money.

Never accept anything for free without reading the small print.

Julie

F&L

You need to cancel as they'll keep sending them. I still have the chequebook and it says up to 4 pairs will be sent every month for £3.79 a pair + £1.99 p&p.

www.silkies.co.uk

whopsie_hunter

This is a really dodgy company with bad marketing stratagies. Complaint go back ten years. The covert way that they try to sell their goods is deplorable :mad::mad::mad: http://forums.moneysavingexpert.com/showthread.html?t=33473&page=3

shoppaholic_returns

If its silkies you'll have a nightmare trying to get rid of them!!!!

frowner

I got this yesterday and obviously foolishly failed to read the small print. phoned them and they said to write cancelled on p/work and post back and matter will be ended.

sinw

what a con i sent off for 2 pairs free tight i just emailed them but is a sneaky way of marketing i am ashamed at prima i going give them right ear full now

sinw

sinw wrote: »

what a con i sent off for 2 pairs free tight i just emailed them but is a sneaky way of marketing i am ashamed at prima i going give them right ear full now

email for complaint

[EMAIL="info@cosmopolitan.co.uk"]info@cosmopolitan.co.uk[/EMAIL]

ok quick responce here

advised me my membership has now been cancelled any probs return item to silks
Silkies
po box 1021
liverpool
l70 8al

whopsie_hunter

F&L wrote: »

You need to cancel as they'll keep sending them. I still have the chequebook and it says up to 4 pairs will be sent every month for £3.79 a pair + £1.99 p&p.

www.silkies.co.uk

I have pm'd you and would be grateful if you could send me the relevant page in case needed for reference.

Dobble

I had the following email from their customer services. It seems that they did put the details on their Terms and Conditions, but obviously not that clearly as many people seem to have thought that it was a one-off freebie:

Dear Ms XXXX

Further to your e-mail to our Customer Services Department, I am writing
to confirm that the above account has since been closed.
From our records, I can confirm that we received an order for the
introductory offer to our hosiery programme in the form of a returned
card following our October 2008 promotion (Prima magazine).

The terms of the introductory offer, as stated on the card, are for one
free pair of tights, and if you are happy with the tights, we despatch a
further four pairs, four weeks later, and from there on every four weeks
or less often if you prefer, unless advised otherwise. There is no
obligation to buy any tights and you may cancel or return the tights at
any time.

The original free pair of tights were despatched on 31st October and as
we have no record of any cancellation, a further four pairs were
despatched on 1st December 2008.

Details of our introductory offer are contained on the original card
mailed to you and on the letter accompanying the first free pair.

To enable you to return the unwanted items to us free of charge, please
find below our FREEPOST address:
Silkies Returns Department
HCI FREEPOST NWW3111
PO Box 1021
Liverpool
L70 8BE

I regret if there has been any misunderstanding of our offer and trust
that I have clarified matters for you.

Yours sincerely
Miss XXXX
HCI Customer Service

shoppaholic_returns

Just to let everyone know, if you are sending tights back to these charlatans make sure it is traceable posting ie recorded etc,they tried to make out I hadnt sent stuff back and kept trying to charge me for things I hadnt kept,they are really nasty,I agree with previous poster, Prima have been very irresponsible here!! Just mind your backs folks a couple of years ago they were sending threatening letters and allsorts,hope this helps!

Merry Christmas to all! :rudolf: :xmassmile :rudolf: