Talk Talk Complaints

purplestar133

TalkTalk_Company_Representative wrote: »

Hi purplestar133,

It sounds like Laura has left TalkTalk and her number has been allocated to yourself when your new line was installed.

As with all providers there is a limited number of phone numbers available so when a number is no longer in use we do need to re-allocate these.

I would suggest to register for the Telephone Preference Service which should stop any unwanted marketing calls but it would not stop the Finance company calls.

If you explain that the number no longer relates to the person in question they should remove it from their systems.

With regards to the TalkTalk Members Forum if you complete the contact us form we should be able to help you resolve the registration issue.

Andrew

Thanks Andrew. Did you mean the contact us form on the Talk Talk website? I couldn't find a contact us option on the Members Forum.

Unfortunately, I have another problem. I've just received my first bill (online) and have been billed £29.99 for a connection charge. At the time I applied to join Talk Talk there was a free connection charge offer on and, besides, I am expecting to pay £59.99 for a new line installation connection charge in my 'second or third bill'. I was assured I would only pay the £59.99 and not the £29.99 in addition. Can you help rectify this?

Thank you.

Groovysi

Hi Andrew,

Thanks for your reply.

I had booked Monday off work ready for the line to be installed. I called just now to check it was still on and have been given yet another date of the 4th of March! I really don't understand what is happening. It is even worse that I will have to wait another three weeks after that for the broadband to go live.

Would you be able to have a look at what is happening your end because I don't understand why they have missed so many installation dates and then the rescheduled dates are always so far in advance.

Many thanks

Simon

shazza71_2

I have recieved my bill, and have been charged £29.99 connection fee, i was told the fee would be waivered, as i already had broadband and was not prepared to pay..i e-mailed them last night but no response so far... not a good start with Tlk Tlk..

TalkTalk

Hi purplestar133,

If you go to the talktalkmembers site then click on members forums at the top, the contact us link should be at the very bottom of the page.

With regards to the £29.99 connection fee depending how you signed up it is sometimes credited back on your 2nd or 3rd bill but I would need you to register on our forum before I could look into your account to confirm.

Thanks,

Andrew

TalkTalk

Hi Groovysi,

Unfortunately I am restricted in what I can do. I would only be able to look into it if you were registered on the TalkTalk members forum and to do that you need an account number.

If you could complete the contact us form on the Members website which I have detailed above I can see if I can chase the order for you.

Thanks,

Andrew

TalkTalk

Hi shazza71,

Sorry to hear about the connection charge being applied. I can look into the issue for you but would need you to register on the TalkTalkMembers website first.

Sometimes the connection charge is credited back on your 2nd/3rd bill but I would need to check your account to confirm.

Thanks,

Andrew

shazza71_2

thanx Andrew, its just a shame its saying my Telephone number/Account number Does not exist or is no longer Active...Great Service.

rca779

I am fuming with Talk Talk at the moment.

One of their "Customer Representatives" cold called my 77 year old mother and conned her into agreeing to change to the Talk Talk Pro plan @£14.99/month + the £11.49 Line rental.

This is despite my mother telling me she does not have a computer and does not need broadband (she does have "free" broadband at the moment, but that was used by my late father who died 15 months ago).

Now Talk Talk must have the data available to see that
a) My Mother has not used broadband for the last 15 months
b) The highest bill over the last year has been about £25, so why sell her a plan that is going to cost £26.48 a month.

I have tried calling (god that is difficult :mad: - out of date phone numbers on their site, other numbers simply cut you off unless you want to ADD broadband - disgraceful for a telecommunication company) them on her behalf, but they will only deal with me if my mother is also there on the phone. I suppose I can understand this, but it is rather tricky to arrange.

I would be interested in what the Talk Talk Rep has to say about this type of mis-selling?

ipswich448

I have been a satisfied Tiscali customer for some time, but they have been taken over by TT.
About a month ago the wireless connection on the router failed, but I could still get broadband via a cable connection. I e-mailed the so-called technical support, they sent me a list of things to do. Most of the items had nothing to do with my problem such as ‘have you tried changing the filters?’ ‘have you tried moving the modem closer to the socket?’. I answered the questions and got the same e-mail back (twice). I sent my reply in bold red letters. They said they’d call me, they did, eventually after several more e-mails.
The tech support woman started down the same track as the e-mails, check filters etc... eventually she decided that it was probably a router fault. She said that she’d send an engineer, but I had to agree to pay if the fault was mine, I agreed.
Engineer arrived yesterday, and took a couple of minutes to decide...the router had stopped working. He replaced it, but the power cable was not the right one, so I had to agree to pay £64 otherwise he’d take away the new one!
After he left, I found the correct cable, next to the one I was using in the socket. I phoned billing. The woman could not understand my question which was ‘if I send the cable will you refund the £64?’ According to her the fee was for the engineer call-out, as it was costing me 10p per minute and I might as well have been speaking to myself, I gave up.
But all is not lost, I did a search for new providers, and I have three that are cheaper, so I’m off! I asked for my MAC code yesterday, just arrived by voicemail. At least TT can do some things quickly and efficiently!

purplestar133

TalkTalk_Company_Representative wrote: »

Hi purplestar133,

If you go to the talktalkmembers site then click on members forums at the top, the contact us link should be at the very bottom of the page.

With regards to the £29.99 connection fee depending how you signed up it is sometimes credited back on your 2nd or 3rd bill but I would need you to register on our forum before I could look into your account to confirm.

Thanks,

Andrew

Hi again,

I have tried using the contact us link on the website to try and solve my problems with registering with the forums. I still haven't had a response! I have to wait for a response before I can post on the forums to query why I've been charged a connection fee. It's been about a week and time is running out. Can you help me get a response?

Thank you.