Orange Outhere - ended?

virgo17

Darren21 wrote:

It happened to me when someone kindly reset my phone - the text centre no. for out here is different to the ordinary orange centre no.

You are right. The correct message centre number should end in 979 for Out Here and 973 for normal PAYG. This is not the issue at the moment. It looks like Orange's systems have a problem. I happened once before and took them about a week to sort out.

V.

hlmurray

There is a problem at the moment but if you happen across a friendly csr like my good self we will refund you 60p for each day affected, please feel free to pm me for my personal extension number and i will happily sort it for you.

Stuart_W

Further to my original post, I can now confirm having spoken to a very helpful Orange customer service person who apologised for the now known error, offered a 60p refund per affected day identified, and added an additional 30 free texts to the account too. The known fault is being corrected and automatic refunds should be applied where applicable.

virgo17

Stuart_W wrote:

The known fault is being corrected and automatic refunds should be applied where applicable.

It seems to be working OK again now.

V.

turbine_2

Got this text today, as did three of my friends & family on the OutHere package. Visited the website but it doesn't mention what the changes are and I visited the Orange shop and they don't know either. They even phoned customer services and they didn't know. Looks ominously Outhere related though as one friend got a similar text but saying their free texts had now stopped (sim hadn't been used for several months)..

"Hi from Orange. We'll soon be making a small change to your pay as you go tariff. Please visit orange.co.uk/update or call 452 for details on your current tariff."

kai666

i got that message a few days ago. Not being charged for text messages (yet!), I couldn't find anything relating to orange outhere, so assumed it was being sent to everyone. Didn't want to spent the money ringing cs as only have £1.31 on the phone which should last me a while yet!

skip2mylou

hlmurray wrote:

There is a problem at the moment but if you happen across a friendly csr like my good self we will refund you 60p for each day affected, please feel free to pm me for my personal extension number and i will happily sort it for you.

really out of topic here, but i must say hlmurray's attitude towards his/her work and the extent to which s/he is trying to help customers is very very commendable!:money:

u really deserve a round of applause hlmurray:T

carly

turbine wrote:

Got this text today, as did three of my friends & family on the OutHere package. Visited the website but it doesn't mention what the changes are and I visited the Orange shop and they don't know either. They even phoned customer services and they didn't know. Looks ominously Outhere related though as one friend got a similar text but saying their free texts had now stopped (sim hadn't been used for several months)..

"Hi from Orange. We'll soon be making a small change to your pay as you go tariff. Please visit orange.co.uk/update or call 452 for details on your current tariff."

I got this too. The only thing that I noticed was for a minimum call charge of 10p. Has this always been the case? or is this a change. I dont know if they can cancel "outhere " unilaterally, they tried to change the t&Cs before and got stung.

turbine_2

carly wrote:

I got this too. The only thing that I noticed was for a minimum call charge of 10p. Has this always been the case? or is this a change. I dont know if they can cancel "outhere " unilaterally, they tried to change the t&Cs before and got stung.

You might be right carly - I think this is the plan we're on and it says 5p minimum charge

http://www1.orange.co.uk/service_plans/payasyougo/old_plans_overview.html

RS2000

Dont forget on the "outhere" package. You have to make a chargable call every 6 months.