Orange Outhere - ended?

Stuart_W

I joined Orange Outhere several years ago as a "for life" deal. Has it ended without me noticing? I have done nothing to my tariff (Choose Your Own Off Peak) or my phone - but all texts seem to now be 12p.

Have I missed this ended? I got no joy calling customer services (slightly worrying) - any ideas guys??

Edinburghlass_2

Is the 12p being charged on the five free texts?

I certainly do seem to remember that you must stay on the same tariff, I'll need to check mine now.

kai666

works ok with mine

Edinburghlass_2

kai666 wrote:

works ok with mine

and mine ........

carly

Stuart_W wrote:

I joined Orange Outhere several years ago as a "for life" deal. Has it ended without me noticing? I have done nothing to my tariff (Choose Your Own Off Peak) or my phone - but all texts seem to now be 12p.

Have I missed this ended? I got no joy calling customer services (slightly worrying) - any ideas guys??

What did customer services say to you ?

This happened to me once and it turned out that I had not received a sim update from orange due to my phone being turned off and "outhere" had lapsed.
Orange sent me the update and refunded the cost of the texts i had paid for when i contacted them.
HTH

virgo17

Stuart_W wrote:

Have I missed this ended? I got no joy calling customer services (slightly worrying) - any ideas guys??

I am being charged 12p per text as well, even though I have Out Here.

This happened about a year ago and then seemed to clear up again. Must be a glitch in the system.

V.

Bendybops19

Happened to me before too I'm not with Orange anymore, but still occasionally turn my old phone on and use the 5 free texts!
They were quite helpful with me - maybe ring them again?

Darren21

It happened to me when someone kindly reset my phone - the text centre no. for out here is different to the ordinary orange centre no.

naveed_2

i had an old orange out here pack, one of the original ones which last forever, so i decided to put it on my payg mobile this morning. i waited and got a text back saying thankyou for registering and we hope you enjoy your texts. however, i'm still being charged 12p for my texts! so i called customer services, at first they said that you cannot register these packs anymore, but then i said well its an original pack i bought it ages ago why cant i register it, then afterwards they said i have to wait 24 hours before it'll work. i must admit it hasnt been 24 hours yet but i'm not very confident, the people i spoke to on the phone didnt really know what was going on. what do you think i should do? it seems to me that they're just trying to make sure i dont get my free texts even though i paid for an orange out here pack.

kai666

naveed wrote:

i must admit it hasnt been 24 hours yet but i'm not very confident, the people i spoke to on the phone didnt really know what was going on. what do you think i should do?

Why do anything until the 24 hours are up? If they said wait 24 hours then do just that.

Orange out here hasn't been available for new customers for about 5 years, so I guess it's hardly surprising it might not work.

Edinburghlass_2

I thought they stopped the registering of these packs some time ago and there was a date set for the ones that lasted a year that they had to be registered by.

I do remember there was a rash of them being sold on Ebay.