help with complaint to BA

Francis63

Hi AlfieMoon,

I can understand you had a rotten flight and feel you are due to be compensated. However, you really need to show that the airline was negligent to achieve this.

As I said earlier the airlines have no choice but to carry returning refugees, it is a government requirement. Your complaint therefore is really with the government. If you can find a way to get the government to return refugees by ship/road instead the airlines will be delighted with you and will probably give you free travel for life!;)

The bodyguards are something to be grateful for rather than intimidated by. It would be a lot more intimidating without the bodyguards believe me. Refugees feel they have nothing to lose and could do anything given the chance.

As a hint, refugees are always sat at the rear of the aircraft, near to the toilets (so that they cause less of a disturbance going to the toilet - with the bodyguard), so requesting a seat towards the forward end of economy (if you are on likely route) will keep you well away.

By the way, it is illegal for them to be gagged.....unfortunately.

Tojo_Ralph

ahrimaniac wrote: »

You get compensation for suffering a proper hardship due to someone elses negligence not because you couldn't hear what was going on in Wall-E.

Francis63 wrote: »

I can understand you had a rotten flight and feel you are due to be compensated. However, you really need to show that the airline was negligent to achieve this.

I would just like to comment on these two points.

If one is seeking to be compensated by the airline, one does not have to suffer hardship due to negligence or prove any form of negligence for that matter to be compensated for a bad experience or for having received a sub standard service...... One only has to convince the airline that you have a valid case.

Naturally an airline isn't going to refund the fare for an incident such as that described, but I would expect a well presented, factual, non sensationalist, carefully worded letter to result in more than a canned apology, be it a non-canned response with a skelp of Air Miles, a Voucher for monies off ones next purchase or a token cheque.
.....

Francis63

Tojo_Ralph wrote: »

... but I would expect a well presented, factual, non sensationalist, carefully worded letter to result in more than a canned apology, ...
.....

Yes, I've got to agree with this, those canned letters are awful. BA could have taken more interest and made a proper explaination. Those letters are so condescending and only inflame someone who is alread upset.

alfiemoon_2

we did ask to be moved, but there was no were as other passengers nearer the deportee were asking to be move the problem was that the cabin crew had to ask other pasengers if thay would move ie swap there seats as children were crying as it was frightening them so we had no chance and were ever we would have moved to we would have still heard the deportee and we didnt have to listen to this for just 2 hours it was a 7 hour flight. and it wasnt pleasant , and as for the reply to rather being with a drunk passenger no we wouldnt but them situations are dealt with very quick and it was so so sad to see and hear someone shouting help help and crying that is so distessing to listen too and no he couldnt harm any one as he had 4 very intimadating gaurds with him i just am saying this isnt fair to put passengers through this

photome

alfiemoon wrote: »

we did ask to be moved, but there was no were as other passengers nearer the deportee were asking to be move the problem was that the cabin crew had to ask other pasengers if thay would move ie swap there seats as children were crying as it was frightening them so we had no chance and were ever we would have moved to we would have still heard the deportee and we didnt have to listen to this for just 2 hours it was a 7 hour flight. and it wasnt pleasant , and as for the reply to rather being with a drunk passenger no we wouldnt but them situations are dealt with very quick and it was so so sad to see and hear someone shouting help help and crying that is so distessing to listen too and no he couldnt harm any one as he had 4 very intimadating gaurds with him i just am saying this isnt fair to put passengers through this

I sympathise with you and it must have been horrible, but compensation?

In your OP you say it was 2 hours (twice) now it is 7 hours?

Voyager2002

What about the poor deportee? How is he going to complain to BA about what must have been one of the worst flights of his life?

In that situation I think I would have gone and talked to him and asked him why he was so frightened. At the very least, if he was telling his story to someone that would have stopped him shouting and screaming. And who knows, a promise to pass on his name to Amnesty might have made him calm down for the rest of the flight.

In fact, if he really was at risk of serious harm after leaving the flight, passing on his name so that enquiries could be made for him might actually save his life.

Tojo_Ralph

Voyager2002 wrote: »

What about the poor deportee? How is he going to complain to BA about what must have been one of the worst flights of his life?.

Oh Boo f*****g Hoo :rolleyes: ..... IMHO, given that it is a nailed on certainty that the person being deported from the UK was being legally deported, they deserve ZERO sympathy.

misscomickat

It's not as though you have any idea about the circumstances of this.

alfiemoon_2

reply to above. we had this carry on for 2 hours + then he it stoped, and are flight was 7 hours in total. and no we wernt moved away from all the shouting. he stoped as he fell a sleep surpose shouting for two hours would knaker any one. what im trying to say that it was unfair for us to hear this person in distress and also sad for him and its so upsetting to then have to settlle your children as thay dont understand whats going on and the word help said god nos how many times is not nice for kids to have to hear.

photome

alfiemoon wrote: »

reply to above. we had this carry on for 2 hours + then he it stoped, and are flight was 7 hours in total. and no we wernt moved away from all the shouting. he stoped as he fell a sleep surpose shouting for two hours would knaker any one. what im trying to say that it was unfair for us to hear this person in distress and also sad for him and its so upsetting to then have to settlle your children as thay dont understand whats going on and the word help said god nos how many times is not nice for kids to have to hear.

Like I have said before I agree with you that it must have been horrible. But why do you want compensating?, you wernet out of pocket it was just unpleasant