help with complaint to BA

deegee999

They should do more to stop them getting here in the first place. I agree with barcode, surprised a parent did'nt want compo for traumatising their little angels

Sazzyukrafc

Agreed - I have to sit through flights of screaming children and babies...does that mean I should complain? It's a public place, we all have a right to talk etc...

Tojo_Ralph

Barcode wrote: »

I don't get it. How does this differ from being sat next to a screaming child? drunk passenger? somebody that won't shut up? somebody who kicks your seat?

For starters, a paying passenger whose unreasonable behaviour attracts the attention of Cabin Staff runs the risk of being thrown off the flight, of having their onward or return ticket cancelled or worse still, they run the risk of causing the plane to be diverted, of being offloaded and of facing a sizeable bill.

On the other hand, someone who is being deported can no doubt be as disruptive as they wish to be safe in the knowledge that they will get to their destination safely.

Tojo_Ralph

Sazzyukrafc wrote: »

Agreed - I have to sit through flights of screaming children and babies...does that mean I should complain? It's a public place, we all have a right to talk etc...

I think you will find that the confines of an aircraft are anything but a public place and whilst talking is of course completely acceptable, repeatedly shouting out for hours on end is thankfully completely unnacceptable and you can guarantee that it was only tolerated by BA staff because they had no other option other than to tolerate it.

alfiemoon_2

this is so different to scremming kids as parents do settle them down and you dont feel that kids are a threat and as for drunk passengers thay are put in there tracks straight away we the threat of the police and this is rare this happens etc, also it was intimadating to see 4 security gaurds next to the deportee rite near the public loos and also no one could get away with hearing this chap shouting for 2 hours, i was cross upset and worried buy what was going on and yes i do think B A should have compensated all passengers as thay get payed for the seats that were taken up by all the gaurds deportee and also given passengers a choice on taking this flight or offer another one, familys inclueding my self saved so so hard for this flight and holiday, and to be a nervous flyer any way just made the situation worse,justt ended up with the worse headache for the flight and 2 days after so it just put a dampner on the hols for the first few days .and im never a moaner and felt BA should have dealt with things different, the upper level of this plane was empty but no no one was allowed up there as it was buissness class um but we normall hard working familys had to be put through this sorry to go on but im still cross

Incapuppy

Right, so you are saying it would have been preferable to have had a drunk passenger that would have been sorted out straight away with the threat of the police, rather than a deportee, safely accompanied by four security guards and effectively posing no threat at all?

Compensated all passengers? Offered an alternative flight? Good grief, whatever next?

ahrimaniac

Compensated for what though? Because a man was shouting? Don't be so ridiculous.

You get compensation for suffering a proper hardship due to someone elses negligence.

Not because you couldn't hear what was going on in Wall-E.

Tojo_Ralph

alfiemoon wrote: »

Sorry to go on but im still cross

And I don't blame you and I would have complained..... bitterly.

It doesn't matter why a person is being disruptive, (fits, going into labour, heart attacks, etc aside), only that they are, however I would have spoken to the Chief Purser/Purser at the time and requested that they resolve the matter. Had the situation continued I would have requested I be moved.

Had I not been moved to my satisfaction I would have confirmed with the Chief Purse/Purser what the airlines flight reporting procedures were and requested that they include my complaint in any such report. From there it would be a case of submitting a written complaint to the airline detailing what action I wished them to take.

Incapuppy

Would the OP care to answer this earlier question?

debsjc wrote: »

If you were flying all the way to Dubai, and you only sat with the deportee for 2 hours, what happened after that?
Did the crew manage to move you to some other seats part way into the flight, away from the shouting?

Ms_Chocaholic

Yes I'm interested in how the man was only disrupting them by shouting them for 2 hours - was he gagged after some complaints !

Alfie, did you complain to BA staff whilst on the flight.

Please use full stops in any future posts as it makes your posts difficult to read without it. Thanks