help with complaint to BA

alfiemoon_2

can any one advice me i wrote to british airways as we had to sit for 2 hours with a deportee being sent home to india, we were flying to dubai so i gather he was being sent there first then on to india, as you can under stand hearing some one shouting help me help me and more for 2 hours wasnt nice
for all us paying passengers plus all are children, my son and i dont fly to great as it is so this was not so nice and we were all very up set,
so i wrote to ba explaining that this wasnt fair to get a pathetic 4 line letter
saying sorry one of your fellow passengers disrupted you,
and incidents like this were rare, well as my husband spoke to all 4 security guys that were around this deportiee thay told my husband thay some times have to do this 3 or times aweek.
well im sorry cross that we all had to be put through this as well a paying a lot of money for a flight like this so can any one advice were i go from here as i feel why should ba get away with this so advice would be helpfull

richardw

BA and other airlines make a lot of money with deportees, write again saying that their reply is not good and the experience was poor.

littlestar1981

Sorry I dont understand? Your complaint is you had to sit with someone who was being deported?

richardw

alfiemoon wrote: »

hearing some one shouting help me help me and more for 2 hours wasnt nice

I think was the problem.

littlestar1981

richardw wrote: »

I think was the problem.

But what could they have done? Sorry am being diplomatic after I had the best flight of my life on BA 4 days ago

Francis63

BA (& other airlines) would dearly love not to have to deal with refugees, they are often a thundering nuisance.

Unfortunately the government requires them to take them and the airline has no choice, it cannot refuse. It would be wonderful if they could all be deported by private jet but the government is not going to pay for that! I don't know what the answer is, but it would be great if they didn't come over illegally in the first place only to be returned at our expense and at considerable discomfort to the passengers and crew of the airline.

debsjc

If you were flying all the way to Dubai, and you only sat with the deportee for 2 hours, what happened after that?
Did the crew manage to move you to some other seats part way into the flight, away from the shouting?

ahrimaniac

So there was a man shouting because he's being deported, and you couldn't cope?

Clearly, between yourself and him, you have the most significant thing to worry about.

Good grief.

Tojo_Ralph

alfiemoon wrote: »

i wrote to ba explaining that this wasnt fair to get a pathetic 4 line letter saying sorry one of your fellow passengers disrupted you ........ so can anyone advice were i go from here as i feel why should ba get away with this so advice would be helpfull

What would BA have to do to have not got away with this?

Are you looking for compensation in some form?

If you are looking for some form of compensation, did you explain in your initial letter what you wanted BA to do in response with regard to compensation?

The reason I ask all of these questions is that IMHO and based on my own experiences, if you have a genuine complaint with the likes of an airline, then you need to make it very clear from the outset in any communications exactly how you wish the airline to deal with your complaint or how you wish for them to rectify the situation, because if you don't, they will simply fob you off with a canned response.
.....

Barcode

I don't get it. How does this differ from being sat next to a screaming child? drunk passenger? somebody that won't shut up? somebody who kicks your seat? and so on. Yes, it's a nuisance. But you could have asked the cabin crew for help rather than sit there and complain afterwards.

Voyager2002

You should complain to your MP.

I think it is shocking that people in desperate need are turned away from this country, and I am sure that once the government understand the terrible consequences of their immigration policy they will stop these deportations.