desktop not coming up in safe mode or in normal mode.

zincoxide

So he has managed to get windows open then if you can see the task manager?

purply

at the command prompt it says c:/Documents and Settings/Scott1>

so he's put in ren shdocvw.dll shdocvw.old as the instructions have said like so:

c:/Documents and Settings/Scott1>ren shdocvw.dll shdocvw.old :

but its says system doesn't recognise the file....
we don't understand number 4 either.

The instructions frommicrosoft website:

Press CTRL+ALT+DELETE, and then click Task Manager.
2. On the File menu, click New Task (Run).
3. Type cmd.exe, and then press ENTER.
4. If necessary, change to the %SystemRoot% folder.
5. Rename the Shdocvw.dll file by typing ren shdocvw.dll shdocvw.old.
6. Restart the computer.

Browntoa

he needs to change directory to that directory

cd\%systemroot%\

or cd\ until he gets back to the C:

then cd to the directory mentioned

purply

zincoxide

he is able to get the task manager up but he is trying tof ollow the insrtuctions from the microsoft website but is stuck as the system cannot find the file when we put in ren shdocvw.dll shdocvw.old

Browntoa

zincoxide wrote:

So he has managed to get windows open then if you can see the task manager?

he always could if you read the first post correctly

he is just getting a Blank Desktop (No Icons)

sit back for a moment and let them sort out these instructions first before asking any more qusetions and confusing things

we are trying to talk them through this !

intel

Didnt our links work then B_T

Browntoa

yes, they are just having trouble getting to the step where they rename the file

purply

he needs to change directory to that directory

cd\%systemroot%\

or cd\ until he gets back to the C:

then cd to the directory mentioned

sorry i can't do the cut ad paste things like you guys!

where is he supposed to put this: cd\%systemroot%\

im really sorry about this-neither of us are techies!

purply

Browntoa,

just to clarify there is no desktop, its just a black screen with a curser.

Browntoa

in the window that opened when he did the bit , RUN and CMD.EXE