desktop not coming up in safe mode or in normal mode.

Browntoa

looks like you have all the top Techies on this thread already !!

we will rebuild him

intel

Browntoa wrote:

looks like you have all the top Techies on this thread already !!

we will rebuild him

Not if its vinyl...

zincoxide

Any updates from him yet?

Can he tell us if it's giving any error messages whatsoever?

purply

LOL! He's a musician in his spare time and has been creating an album for the last couple of years. he says he's gonna commit suicide if he can't get hold of his music...

Once again thank you all you lovely people for your replies...please dont go very far as i will need you.
i'l go to the link that you guys have sent me now(support at microsoft website) and and get him to follow the recommendations. I will let you know the outcome.

John_Gray

Please, oh please, when this is all sorted out, tell him about backup. Any sort is better than none! Copy all the music files to a USB Flash drive, and then onto your computer on a very regular basis, for example... (That's two sorts!). :grouphug:

John

zincoxide

Good advice there by John!! Even onto a CD as he'll no doubt have a CD writer!

Can he get a command prompt up on his PC?

tigermatt

John_Gray wrote:

Please, oh please, when this is all sorted out, tell him about backup.

Here is the backup thread with a wealth of info on what and how other users backup just in case he is unsure: http://forums.moneysavingexpert.com/showthread.html?t=40297

purply

Im trying to go through the following instructions but i'm bit stuck:

Press CTRL+ALT+DELETE, and then click Task Manager.
2. On the File menu, click New Task (Run).
3. Type cmd.exe, and then press ENTER.
4. If necessary, change to the %SystemRoot% folder.
5. Rename the Shdocvw.dll file by typing ren shdocvw.dll shdocvw.old.
6. Restart the computer.

We get as far as 3 and after pressing ENTER, he gets c:/WINNT/system32/cmd.exe
its in the applications and this is what's running. Behind the task manager is a command prompt screen with the same title.

purply

zincoxide

when he starts his PC in safe mode he can get a command prompt up.

he's a bit stuck at the moment...see previous thread.

tigermatt

purply wrote:

Im trying to go through the following instructions but i'm bit stuck:

Press CTRL+ALT+DELETE, and then click Task Manager.
2. On the File menu, click New Task (Run).
3. Type cmd.exe, and then press ENTER.
4. If necessary, change to the %SystemRoot% folder.
5. Rename the Shdocvw.dll file by typing ren shdocvw.dll shdocvw.old.
6. Restart the computer.

We get as far as 3 and after pressing ENTER, he gets c:/WINNT/system32/cmd.exe
its in the applications and this is what's running. Behind the task manager is a command prompt screen with the same title.

You need to close task manager and move your focus to the Command Prompt behind, where you can continue the instructions.