Norton AV - Problems Sending/Receiving E-Mail

Loobeylou

Browntoa - you mentioned you have seen this problem on other websites - are you able to post a couple of links here for us to take a look?

Browntoa

can't remember off hand but a temporary fix was to use system restore to roll back to the 29th December and not do the live update

looking at the moment but I delete my history

MATH

Just to let you know that I downloaded a virus update from Symantec a few minutes ago and it has solved my email problems.

:j

Browntoa

thanks for posting that..will put a few minds at rest here in the thread !!

Loobeylou

Math - it did not work for me I'm afraid. Have now gone to live update twice this morning and it is telling me I am up to date. I then went to my mail and tried "send/receive" without disabling Norton and it is still sticking badly. In fact, I still cannot send e-mail - it just goes to the outbox and stays there, even when I have disabled the Norton.

Will still wait a while to see what happens regarding updates, but thanks for letting us know.

MATH

LoobeyLou - sorry to hear you're still having probs. I'm no techie so I can't offer you any assitance.
All I can tell you is that my email would not send/receive following an update a couple of days ago. Liveupdate gave me a virus update this morning and my email will now send/receive as normal. I'm on Norton 2006 if that helps.
Hope you get working again soon because I know how frustrating it is!

By the way, I had a look at Symantec website and there were some suggestions there about resetting the firewall and a few other options. It may be worth trying them but if any of the techies on here say don't do it, then follow their advice - they know their stuff.

Loobeylou

Leo - Are you still having problems with this? This problem has not resolved itself yet.

Loobeylou

Anyone still having problems with this?

leosayer39

Hi all,

Hi Loobeylou,

Sorry I couldn't get back to you sooner.

The short answer to your question is 'no''

I did a Norton update either last night or the night before, which seems to have fixed the problem. everything is back to normal.

I hope that you are also back to normal. (that doesn't sound quite right does it?)

Let us know

Leo