Boots & Home Delivery network !!!

Katie_Bell

chalky_bertie wrote:

All drivers MUST leave a card when at a delivery. Checks are made at depots the following day.

Depots should not recieve any calls regarding delivery from the customer, they should be via a call centre which then passes the information onto the relevant depots.

They didn't leave a card for any of my 3 deliveries.

littlereddevil

I have had exact same problems.£100 of clarins products left on my doorstep in the pouring rain for 6 days!! Lucky they were still there! i emailed them loads of times and was ign ored so phoned them and got 1000 points on my card so phone up and have a moan everyone!

Kzlnd

chalky_bertie wrote:

All drivers MUST leave a card when at a delivery. Checks are made at depots the following day.

Depots should not recieve any calls regarding delivery from the customer, they should be via a call centre which then passes the information onto the relevant depots.

Yes you'd think that would be standard procedure wouldn't you? But it seems not. I've been told several times by neighbours that someone tried to deliver something, when I ask which courrier it's always the same! I've checked my mail box and there's no card! I'll then call up the depot (previously given number from a driver who said I'm better off calling them direct) and yes, they'll confirm someone has tried to deliver an item, I'll let them know I was only informed by a neighbour and that no card was left but
No real complaint with them other than that!

chalky_bertie

Kzlnd wrote:

Yes you'd think that would be standard procedure wouldn't you? But it seems not. I've been told several times by neighbours that someone tried to deliver something, when I ask which courrier it's always the same! I've checked my mail box and there's no card! I'll then call up the depot (previously given number from a driver who said I'm better off calling them direct) and yes, they'll confirm someone has tried to deliver an item, I'll let them know I was only informed by a neighbour and that no card was left but
No real complaint with them other than that!

Not trying to make excuses for the company that I work for but Business Express and Reality have merged to form 1 company - HDN Ltd. There are obviously differing methods of delivery when they merged which are being rectified at the moment. All I can say again is that a card MUST be left by the driver.

I have sent you a PM aswell KZLND

reelcrazy

I got an email off Boots eventually saying they were sorry and they would send me out a claim form to fill in and fax back with proof of ID, such as passport and driving licence and they will refund or replace if Ipod is still in stock.

Kzlnd

chalky_bertie wrote:

Not trying to make excuses for the company that I work for but Business Express and Reality have merged to form 1 company - HDN Ltd. There are obviously differing methods of delivery when they merged which are being rectified at the moment. All I can say again is that a card MUST be left by the driver.

I have sent you a PM aswell KZLND

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