Staff at Tesco's cut up my Credit Card

System

dc wrote:

BTW Freddy, name that store location.

Unfortunately, if you do it will be deleted in case it causes repercussions for the site. Not from me i might add, but from the forum manager.

dc

M_Thomson wrote:

What £150 inducment??!

Errr,...................................nearer £200 if you take the tax into consideration, 3 x £64.10 to quote those behind the till.
So that £100 inducement is more likely to set store policy and the £50 will keep the staff in line.

chriz1000 wrote:

I’ve had to cut up customers cards in the past, usually you get told to call authorisation by the terminal, you ring the number, if there is a problem with the card you get put through to a different department where you take down the address of where to send the card to, you then have to cut the card over the magnetic strip in-front of the customer and inform them that you are performing this act under the request of the credit agency and returning the card to them.
You may think this as a lot of effort and hassle for a company and the member of staff, but every time I have done it, the credit company has sent the company a thankyou cheque for £100+ and myself a cheque for £50+ (depending on the type of card VISA/MasterCard/AMEX)
So to be honest when a lot of people/companies call up the authorisation they want the card to be cut up, as there likely to benefit from a nice thankyou cheque.

Glittermonkey wrote:

Where i work, i probably do about 10 authorisation calls a month.

Everytime,unless i get authorsiation straight away, Barclays Merchant Services always speak to the customer and go through security checks with them first.

If there has been a problem i've been told to retain the card but the most i've ever had to retain is about 2 in a year and only once have i had to cut it up.

And yes, we get £50 for it as well ( actually £64.10 but the tax man takes him cut which we can claim back at the end of the year)

GM

dc

SAHARA

When we get retained cards, its one fee per card, so the fee is normally shared between the checkout op, if its cig counter or music dept, the other staff member on the dept, and the supervisor, so it works out £16.33 ish each. Its certainly not worth the hassle of going out of your way looking for it. If a cards retained, there is nothing we've done to cause it, we're just following the instructions we're given by the authorisation company.