Staff at Tesco's cut up my Credit Card

Sooler

freddysmith wrote:

I would have been able to confirm details only know to me like the password

Anything but the password, NEVER reveal the password to anyone ever.

Bossyboots

freddysmith wrote:

My CC provider did not request the card to be destroyed it was a third party agency that tesco's uses.
I used my card to buy an item online the day before. I received an email saying that item was a misprice and my card had not been charged. This must have flagged up the initial problem with my CC so I don't know what this online shop had done.
I then go to use my card the next day at tesco's and then the problem began. My CC provider said if tesco's had phone them it would have easily had been sorted out by myself talking on the phone to them, but they use a third party agency and use a different procedure by not speaking to the customer to verify who they are, and just authorising the destruction of the card.

I know my card provider flags up internet purchases if I have not used a company before and if they cannot contact me to ask me if I have authorised the purchase they will put a lock on my card until we have spoken.

I didn't know this information was available to anyone else though so how does a third party agency have any details that enables it to know there is a problem?

freddysmith

Thats not true because when I activated my new card this morning thay ask for example 2nd and 3rd letters of password to verify you are the card holder and also info like name, address. So the card has been recieved at the correct address and to the correct person.
My understanding is never to reveal the PIN number to anyone not even your CC provider

Bossyboots

freddysmith wrote:

Thats not true because when I activated my new card this morning thay ask for example 2nd and 3rd letters of password to verify you are the card holder and also info like name, address. So the card has been recieved at the correct address and to the correct person.
My understanding is never to reveal the PIN number to anyone not even your CC provider

Thats how mine works too and it is the WHOLE password and PIN you should never reveal to anyone.

---lee---

I guess that all have different rules. I had to give my whole password this morning when I activated a new Nationwide CC.

---lee---

freddysmith wrote:

My CC provider did not request the card to be destroyed it was a third party agency that tesco's uses.
I used my card to buy an item online the day before. I received an email saying that item was a misprice and my card had not been charged. This must have flagged up the initial problem with my CC so I don't know what this online shop had done.
I then go to use my card the next day at tesco's and then the problem began. My CC provider said if tesco's had phone them it would have easily had been sorted out by myself talking on the phone to them, but they use a third party agency and use a different procedure by not speaking to the customer to verify who they are, and just authorising the destruction of the card.

Personally, I would request that the card holder get to the bottom of it for you. It must have been very embarrassing for you.

If the card issuer has not requested that the card should be retained and destroyed, I don’t understand how it could happen, except in error.

If an error occurred, it would be nice to know who made it and then at the very least get an explanation, apology and assurance that it will not reoccur.

A full audit trail will be available.

HGLTsuperstar

Moreover have you written to Tesco HQ, demanding a written apology and compensation for the inconvenience and social embaressment?

Epiphone

HGLTsuperstar wrote:

Moreover have you written to Tesco HQ, demanding a written apology and compensation for the inconvenience and social embaressment?

You're kidding right? Tesco have done what they've been told to do. It would be a different story if the card was stolen. Can you imagine a post along the lines of "Tesco allowed my card to be used for £1000 of shopiing!!!11"

Compensation for social embarrasment. *Demanding* a written apology! Never heard anything as daft.

M_Thomson

Epiphone wrote:

You're kidding right? Tesco have done what they've been told to do. It would be a different story if the card was stolen. Can you imagine a post along the lines of "Tesco allowed my card to be used for £1000 of shopiing!!!11"

Compensation for social embarrasment. *Demanding* a written apology! Never heard anything as daft.

Although this post is worded harshly, I do have to agree with Epiphone here.
I think there is something that the OP isn't telling us here. Whichever processing company that Tesco use must have had a reason for telling them to cut up a card.

burbs_2

HGLTsuperstar wrote:

Moreover have you written to Tesco HQ, demanding a written apology and compensation for the inconvenience and social embaressment?

Here we go with the usual compensation culture, anything that ever happens to anyone, anywhere needs to be compensated. Im sorry but a card authorisation company would not just out of the blue decide a card needs cutting up for no good reason. The person at Tesco was following instructions and cut up the card, so what. If they were given the wrong information and should not have cut up the card then the only people the OP should be complaining to is the authorisation company.