The actual banking day in hours

annamack

I just want to rant really !!!!:mad:

Does anybody know how it was decided that if you had a direct debit coming from your account that the money had to be in day the before? as the banking day starts at midnight and if your money isnt in there and then they wont pay it. I always thought that the banking day would include that actual day if you get where I'm coming from. I used to work for RBS and the tellers used to get a report to go through late on in the afternoon to see if customers had lodged money. They then used to pay the dd if the funds were there. They dont do this anymore suprise surprise. Another money making scheme if you ask me.

Tabatha_Kitten

A long time ago, when I worked for a bank, decisions were made by the branch.
We got a list of who was going overdrawn that day, made a little phone call and gave them till 3.30 to pay in before making that decision to bounce the chq or dd.
Nowadays its like "spot the cashier" amongst the "customer service advisers".
No one is left at branch level able to make a common sense decision.
Decisions are made by computer &/or someone in India/China/Malasia instructing some "out-sourced company" who processes the payments to return the item.

ShelfStacker_3

HSBC let you pay in on the day, as do Lloyds (although they're not guaranteed to like you afterwards, as you're still going overlimit). Don't like it? Switch.

Tabatha: Given that a branch is likely to cover thousands of people, many of whom live in far flung places despite what their sort code may be, and many of whom are likely to go overdrawn at some point, it's utterly pointless and costly to have a person checking them, when an automated system - set up to look at customer trends and decide provisional lending amounts accordingly - will cost less and make fewer errors. Not exactly sure what you mean by "common sense decision", however - the automated decisions are based on a customer's ability to repay, whether the customer has been responsible with borrowing in the past and how the customer manages their account, which sounds like common sense to me.

Tabatha_Kitten

Hey, calm down Mr HSBC.
I did say it was a long time ago I worked for a bank and I do appreciate things have changed but not necessarily for the better.
You obviously havent been out-sourced or replaced by a machine yet.

Lokolo

Tabatha_Kitten wrote: »

Hey, calm down Mr HSBC.
I did say it was a long time ago I worked for a bank and I do appreciate things have changed but not necessarily for the better.
You obviously havent been out-sourced or replaced by a machine yet.

You did say:

Nowadays its like "spot the cashier" amongst the "customer service advisers".
No one is left at branch level able to make a common sense decision.

Which is quite insulting to someone that works in HSBC....

MrsBartolozzi

Lokolo wrote: »

Which is quite insulting to someone that works in HSBC....

Why? don't they have cashiers or something?? Just wondered why you felt HSBC were special in this respect?



My bank, RBS, also used to phone me to let me know if I was going to go overdrawn due to a DD - don't know if they still do it cos I am no longer in the position to need them to -thanks:money:

chambta

With Natwest and RBS if you lodge purely cash during the banking day then the system should pick up on excesses and pay the item involved.

Tabatha_Kitten

As i said, its along time since I worked for a bank, and I appreciate times have moved on.
I went in to my bank the other day for the first time in ages. There was no sign of any kind of counter service, just staff showing the customers how to use the mind boggling variety of machines on offer for paying in cash, paying in cheques, printing statements, accessing the internet service and even one for speaking to the customer service centre.
Sorry if I sound I bit peeved off, the staff were really helpfull, but where is the personal service here ??

chambta

Tabatha_Kitten wrote: »

As i said, its along time since I worked for a bank, and I appreciate times have moved on.
I went in to my bank the other day for the first time in ages. There was no sign of any kind of counter service, just staff showing the customers how to use the mind boggling variety of machines on offer for paying in cash, paying in cheques, printing statements, accessing the internet service and even one for speaking to the customer service centre.
Sorry if I sound I bit peeved off, the staff were really helpfull, but where is the personal service here ??

Sounds like you went into a Halifax branch or a HSBC branch to me.

ShelfStacker_3

Tabatha_Kitten wrote: »

Sorry if I sound I bit peeved off, the staff were really helpfull, but where is the personal service here ??

Thing is, is it really necessary if the machines can do the same things more accurately in less time? Sure, it's nice seeing a person, but most people want to get their banking done and go, which is the crowd some banks is aiming for with the variety of machines.

Speaking personally, it just baffles me how many people will stand in a long queue because they refuse to use the machines (which are actually more secure than the counter in many ways...)

Scousebird_2

Tabatha_Kitten wrote: »

Nowadays its like "spot the cashier" amongst the "customer service advisers".
No one is left at branch level able to make a common sense decision.

LOL-absolute classic-loved that statement......I couldn't of put it better myself!!!