Natwest and overdraft saga!

minxtress

I applied for a Natwest account online with a £500 overdraft and was accepted, I received the paperwork and went into the branch with all my ID and bank statements to open it in the branch to make it quicker, they couldnt find my application so had to do it all over again despite having the paperwork in front of me.
Again she asked if I wanted an overdraft, I replied £500, this was to mirror the existing account I have with RBS at the moment.
She set everything up, i got my cards etc through the post and set up online banking ready to transfer all my direct debits salary etc over, but I noticed.....no overdraft.
Been into branch today and she said there is no overdraft on the account, despite me being offered it a the time of opening my account, and no facility to add one, but I should chnage everything over anyway in the hope it allows me in a few months time.
They have all my staements for 3 months so can see I am running a very efficient account with no arrears and a good savings account.
It was basically computer says no, I am not willing to move everything over in the hope it says yes eventually.
Im happy with the service RBS provide its just a right chore getting to my local branch which is a 25 mile round trip where as natwest is a 5 min walk away.
Any advice on what to do when i was offered it twice in the first place???Im puzzled.

sutton111

have you telephoned natwest lending dept? seems a little odd that RBS give you an overdraft and natwest won't there the same company. give telephone banking a ring on 08456041604 and as them to transfer you through to lending they will tell you why.

minxtress

sutton111 wrote: »

have you telephoned natwest lending dept? seems a little odd that RBS give you an overdraft and natwest won't there the same company. give telephone banking a ring on 08456041604 and as them to transfer you through to lending they will tell you why.

I shall do that now(after trying to get a non 0845 number first) Thanks.x

Kavanne

Try saynoto0870.com

Have your RBS details to hand too when you call

minxtress

Kavanne wrote: »

Try saynoto0870.com

Have your RBS details to hand too when you call

Trying to PM you back but your full so I cant! Delete some messages please.
x

mum2one

Good luck with that, x

sutton111

minxtress wrote: »

I shall do that now(after trying to get a non 0845 number first) Thanks.x

keep us posted on the out come.

minxtress

I had said no I went into branch this morning to ask why I didnt have an overdraft but got no joy, she just said its not on screen now so cant request one, so rang the number given by the other poster and was told it was a complaint and Id have to write to the address they gave me. Im not happy though its as if they dont want my business!

sutton111

so they wouldn't put you though to lending then?

Kavanne

minxtress wrote: »

Trying to PM you back but your full so I cant! Delete some messages please.
x

Done

.......

minxtress

It was the lending department who advised me to write to the Customer relations manager. Seems a bit of a rigmarole considering the hassle ive had to open the account anyway, then when I first rang and asked to be put throught to lending I got cut off, 2nd time, a guy answered and said "oh !!!!2 as if he'd answered his mobile to someone not a work call!! He was full of apologies but it didnt get me any further!