Hijacked Home page - Please Help!

jessie15

Thanks for all the help so far but unfortunately still not fixed, is there anyone who can help me?

sammyy

I know this is a daft question,but when you go to the homepage you want and open tools>internet options>use current are you clicking apply(at the bottom) after??

windym_2

You could try posting a log here http://forums.subratam.org/index.php?showforum=7

Edit - or you could wait for PCHELPMAN to come back, that wasn't him earlier, same avatar and I am sure as helpful, but PCHELPMAN has seen you most of the way through this.... :snow_grin

pchelpman

Sorry for the delay, jessie15. Not my fault....for many hours the MSE servers weren't letting me back on the forums. Glitch somewhere. Sorted now it seems.

Well, first your husband's latest log. The bad entry causing trouble is still there. This one.....

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

Did you do as I suggested and use HJT to "fix" that entry or couldn't you do it?

If NOT then go back to my earlier advice, follow the procedure and get rid of it. Run off another HJT log in your husband's account and post it here.

With that entry gone is there any improvment in your husband's home page not being hijacked?

Safe mode > there is nothing in the safe mode options that refers to HJT. Maybe I am not explainig myself enough.

When you start your PC it will first go through POST ("Power On Self Test") to do some internal checks making sure all is OK before booting into Windows.

During this POST process you normallly get a black screen for a short while. Whilst you see that screen - and BEFORE the PC boots into Windows - tap the F8 key until a new black screen appears with "safe mode options". Looks something like this (ignore the fact that this is for Windows '98; your one will look similar)...



Use the keyboard to move to the safe mode option (usually option 3).

Once there carry out my advice as previously.

If you are still having troubles - such as those odd messages - post again. I will give more suggestions (always assuming the MSE servers let me back on).

ghirl27

hi the same thing happened to me the only way to get rid of it ,is to go to a site called hijack this...tell the guys in the forum and they will sebd you a pacth and it will clear it its really good ..

pchelpman

ghirl27

Thanks for the tip but HijackThis is exactly what we're using already.

Jessie15....still having trouble with the MSE servers. I only get access occassionally. I'll stick with it.

jessie15

Hi Pchelpman, glad to see you back!
I will try and do what you suggest and let you know how I go on.

jessie15

Logfile of HijackThis v1.99.1
Scan saved at 13:42:43, on 30/12/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
\HijackThis[1].exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.tesco.net
O2 - BHO: AcroIEHlprObj Class - !!06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - !!53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Norton Internet Security 2006 - !!9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security 2006 - !!0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent
O4 - HKLM\..\Run: [Ulead AutoDetector v2] C:\Program Files\Common Files\Ulead Systems\AutoDetector\monitor.exe
O4 - HKLM\..\Run: [PCMService] "c:\Apps\Powercinema\PCMService.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\system32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton GoBack\GBTray.exe
O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.tesco.net
O16 - DPF: NTLSignup - https://tesco.autoregister.net/tesco/NTLSignup.cab
O16 - DPF: !!00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: !!17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: !!2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: !!644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: !!8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {E36C5562-C4E0-4220-BCB2-1C671E3A5916} (Seagate SeaTools English Online) - file://C:\DRIVERS\snapsys\HDDDiag\bin\npseatools.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab31267.cab
O18 - Protocol: msnim - !!828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - c:\APPS\Powercinema\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - c:\APPS\Powercinema\Kernel\TV\CLSched.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe
O23 - Service: CyberLink Media Library Service - Cyberlink - C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLServer.exe
O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton GoBack\GBPoll.exe
O23 - Service: Generic Service for HID Keyboard Input Collections (GenericHidService) - Unknown owner - c:\APPS\HIDSERVICE\HIDSERVICE.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\system32\HPHipm11.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

jessie15

Pchelpman you are brilliant, my husbands home page seems to working correctly now thanks to you, i can not thank you enough!!
What was the problem and how did we get it?
Is there anything we need to do to stop this happening again?
Do we need any more protectection on our computer or does any of the stuff we have need getting rid of>
Many thanks

pchelpman

Glad to help. That log is now clean.

One thing that surprises me is that this new log shows only 8 "Running Processes" but the previous version showed many, many more. Did you stop some processes and/or remove some programs?

You ask "How did this happen"....well, who can say? There are many reasons why these things occur. The general rule is be very careful when browsing and watch sites you visit. If they look dodgy they probably are but also be careful about "valid looking" sites too. Some of them are just as suspect.

For additional protection I recommend you read this tutorial.....

http://www.help2go.com/Tutorials/Protect_Your_PC/Avoid_Web_Browser_Hijackers.html

It was written by Steamwiz, a Microsoft MVP and security expert.

Primarily make sure you have a good firewall and antivirus on your systems. Me....I have the Zone Alarm free firewall protecting the whole network and AVG free antivirus installed separately on each network PC and on each user account. One copy of AVG won't protect every PC and every user.

Remember all the free products in that tutorial are good but they wiill mostly not automatically upddate. Zone Alarm updates automatically but AVG free can only be scheduled to auto update once a day.

Lastly a word on antispyware protection not mentioned in the tutorial.

Sometimes you may see a pop up massage warning you to beware of spyware or saying your PC is infected etc. NEVER click on those or try/buy anything from those sites.

If you are thinking of ever buying antispyware products then do not. There is no need to. All the antispyware you need is in that tutorial.

If you are ever in doubt....ask before you take action.

There are many, many rogue sellers out there trying to goad you into buying something.

Just be careful.

Safe surfing!