O2 - contract help can i get out of it?

littlepinkstars44

General_Disarray wrote: »

Tell them that you believe your BlackBerry bolt on tariff is incorrect as it should be BIS unlimited and NOT Blackberry per megabyte roaming and as such you believe you have incurred extra charges.

Without seeing your detailed bill I can't say for certain if this is the reason but it is very very likely.

The BlackBerry tariff you have is designed for people wanting to use their BlackBerry outside of the UK and i'm pretty sure at the point of sale they won't have even mentioned this tariff to you because it is so not relevant to your needs.

My guess is that they have seen Blackberry, seen 8.51 and thought thats the bill code you should be on.

If you don't get satisfaction from the advocate ask to speak to a manager.

thank you sooo much! I can post my whole bill for this month...actually better not have peoples #'s on it doesn't it!

So do i just phone the customer service # thats on the back of my bill then?

General_Disarray

Yeah, that's right.

I'll keep an eye out for this thread tomorrow - hope you get it sorted!

littlepinkstars44

General_Disarray wrote: »

Yeah, that's right.

I'll keep an eye out for this thread tomorrow - hope you get it sorted!

Thanks sooo much for your help!!

I will let you know how i get on tomorrow! Thank go i don't have Spanish till 2pm! I'm gonna be on the phone at 8am! lol

littlepinkstars44

Phoned them up, and been told that the £10 a month covers emails only, not internet! So the £8.51 i am paying a month i for the internet on my phone.
Told the man i spoke to that i was told that the £10 covers internet and emails! He told me to go back to the shop i got it from and to take it up with them!

Also canceled my 50 text bolt on - saves me £2.55 a month!

General_Disarray

It actually covers any data downloaded through the BlackBerry access point (www.blackberry.net) so when you surf on the internet it downloads the data through this method meaning your surfing IS included with the £10 p/m.

Did you or they mention anything about the high useage charges you are racking up?

littlepinkstars44

General_Disarray wrote: »

It actually covers any data downloaded through the BlackBerry access point (www.blackberry.net) so when you surf on the internet it downloads the data through this method meaning your surfing IS included with the £10 p/m.

Did you or they mention anything about the high useage charges you are racking up?

No i didn't mention that, i get really scared and stuff talking on the phone to people! I can't even phone myself a taxi lol!

Will pop into Carphone Warehouse tomorrow after college

General_Disarray

I'll ring them for ya! haha

Seriously though - they owe it to you to find the right tariff.

Woby_Tide

littlepinkstars44 wrote: »

, i get really scared and stuff talking on the phone to people

bills of £70-100 a month suggests maybe that isn't the case

littlepinkstars44

Woby_Tide wrote: »

bills of £70-100 a month suggests maybe that isn't the case

I don't phone people - i text them!

littlepinkstars44

Went into the Carphone Warehouse today, the man i spoke to phoned and looked at my bills the £8.51 IS my £10 a month a pay for email an internet just minus VAT!
So i'm not paying any extra like you thought.
He did have a look at my bills an stuff though, i'm going way over my text limit (500) every month, an after i use my 500 texts it costs me 12p a text, thats why my bills are so high!

So i got a text bolt on for unlimited texts for £7.50 a month - which starts on the 19th! - So will be saving about £30-£40 a month because of this!
If i increased my tariff to £35 (usually £30) a month + £10 internet i would still only be getting 500 texts!

I am also trying to figure out how to stop my emails being sent to my phone and i will cancel the internet on my phone - saving another £10 a month!

Also was told today that i get charged £3.50 a month for NOT having a direct debit set up - can they do this, legally?