KAUPTHING NEWS - ING are rejecting any fixed term accounts bought after 8 OCT

Tozer

robborollover wrote: »

Guys on Martins KE transfers thread, we have been pointing out constantly that KE pulled their fixed term bonds, and we have been saying this from 9th OCT.

Sorry to say that legally they can do this, but the lack of communication has been woeful.

On what basis is it that they can legally do this? I've seen nothing so far.

teamwork

I received the same email over a month after I fixed my money there telling me that my deposits were invalid retroactively. Instead they will only be paying the 4.5% that ING pays.

All they had to do was put one sentence on the website saying that new deposits would be invalid. They were able to change the welcome screen to say "you are now with ING and your savings are safe", so why not add a little more info.
I wasted my time putting money in there when I could have put it in a better account.
Can we complain to the FSA or sue them so that they keep the deposits open?

teamwork

Why would anyone believe your posts that no deposits are being taken when the website (which should be the official source) doesn't support what you're saying?

neilsedaka

KE have in that last few minutes moved my fixed term money to my savings account in a transaction dated 20th October which was the date that I moved the money from savings to fixed rate. So it is as if I never opened a fixed term as per the KE email. I think I will leave it there until Monday otherwise I am likely to lose two days interest over the weekend due to BACS. Probably destined for the Egg 6.30% account that I opened as a reserve a few weeks ago, or BM if they ever send me the forms.

Jonbvn

neilsedaka wrote: »

KE have in that last few minutes moved my fixed term money to my savings account in a transaction dated 20th November which was the date that I moved the money from savings to fixed rate. So it is as if I never opened a fixed term as per the KE email. I think I will leave it there until Monday otherwise I am likely to lose two days interest over the weekend due to BACS. Probably destined for the Egg 6.30% account that I opened as a reserve a few weeks ago, or BM if they ever send me the forms.

What? Don't you mean 20th October?

neilsedaka

Thanks Jonbvn for spotting my typo - now corrected.

timingiseverything

ING have really shot themselves in the foot. You have to ask, why take over a bank and then do your level best to !!!! off a large number of your new customers. Trust is a hard thing to earn and an easy thing to loose.

robborollover

Valer221 vbmenu_register("postmenu_15790175", true);
MoneySaving Newbie


Join Date: Nov 2008
Post Count: 2
Thanked 0 Times in 0 Posts



Quote:
Originally Posted by robborollover
Guys on Martins KE transfers thread, we have been pointing out constantly that KE pulled their fixed term bonds, and we have been saying this from 9th OCT.

Is it possible to post a link to this? I've looked myself at what I thought was the KE section 'http://www.moneysavingexpert.com/savings/safe-savings#iceland'


New Kaupthing chaps/bacs transfers.
just enter in Martins search and it will come up, but hit forums not main.

fwj

HUNTERR1 wrote: »

Seems their website does not have email!!!! Obviously a technically challenged Outfit.

I've just emailed their Head of Corporate Communications, Martin Rutland at [EMAIL="martin.rutland@ingdirect.co.uk"]martin.rutland@ingdirect.co.uk[/EMAIL] and hope many others will do the same!!

kassielucy

Thanks for the email address. I will be postin one angry email tomorrow morning. Already written to the KE one but no reply yet... Also rang up today and asked where my interest for the last month is, as I should have been earning it if it the money wasn't really in the FTD and it's not in the normal account - they said they would be sorting it out within the week. I asked how many phone calls he'd recived about this and he said 'Errr...a few' - which I think means 'Errrr...loads'.