Virgin Media- Please can someone help us??!!!

laurajadedaniels

Andys1 wrote: »

Hi
How long ago did you move? Vermin usually do what they call a 'move and re-install' or something along those lines which basically gives you an agreed date of disconnection at your old address and an agreed reconnection at your new one. This is based on a new minimum 12 month contract and I imagine the same signatory on their agreement though.

I think the problem lays with you being transferred as the new signatory rather as with your old one being in your partners name... I have never heard of anyone (Including myself after numerous moves over the last 4 years) being charged a disconnection fee IF the new property is capable of receiving their service to which you wish to maintain.

I would phone VM again, and insist on speaking to a line manager politely... ask about their move and re-install policy etc. I have had 'issues' with certain call centres myself before and find remaining polite and calm can help a lot so although you may feel annoyed, keep things polite hun.

the problem is there is no cable where we moved to so they told my partner we had to cancel the contract and set up a new one.

10past6

laurajadedaniels wrote: »

Hello, we moved last december, we have called them in total about 15 times in total and i don't know what to do now as i've had enough!!! grrrr!!!!!

OK, send the following letter to Westcott and let them prove the debt, send by REORDED DELIVERY:


Creditor / DCA
Address

Your Details

Date

Dear Sir/Madam

Account no: xxxxxxxx

You have contacted me/us regarding the account with the above reference number, which you claim is owed by myself/ourselves.

I/we would point out that I/we have no knowledge of any such debt being owed to (insert company name).
I am/we are familiar with the Office of Fair Trading Debt Collection Guidance which states that it unfair to send demands for payment to an individual when it is uncertain that they are the debtor in question.

I/we would also point out that the OFT say under the Guidance that it is unfair to pursue third parties for payment when they are not liable.

In not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive/and or unfair methods.

Furthermore ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment amounts to physical/psychological harassment.

I/we would ask that no further contact be made concerning the above account unless you can provide evidence as to my/our liability for the debt in question.

I/we await your written confirmation that this matter is now closed.

Otherwise I will have no option but to make a complaint to the trading standards department and consider informing the OFT of your actions.

I/we look forward to your reply.

Yours faithfully

ONLY PRINT – NEVER SIGN YOUR NAME

laurajadedaniels

10past6 wrote: »

OK, send the following letter to Westcott and let them prove the debt, send by REORDED DELIVERY:


Creditor / DCA
Address

Your Details

Date

Dear Sir/Madam

Account no: xxxxxxxx

You have contacted me/us regarding the account with the above reference number, which you claim is owed by myself/ourselves.

I/we would point out that I/we have no knowledge of any such debt being owed to (insert company name).
I am/we are familiar with the Office of Fair Trading Debt Collection Guidance which states that it unfair to send demands for payment to an individual when it is uncertain that they are the debtor in question.

I/we would also point out that the OFT say under the Guidance that it is unfair to pursue third parties for payment when they are not liable.

In not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive/and or unfair methods.

Furthermore ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment amounts to physical/psychological harassment.

I/we would ask that no further contact be made concerning the above account unless you can provide evidence as to my/our liability for the debt in question.

I/we await your written confirmation that this matter is now closed.

Otherwise I will have no option but to make a complaint to the trading standards department and consider informing the OFT of your actions.

I/we look forward to your reply.

Yours faithfully

ONLY PRINT – NEVER SIGN YOUR NAME

Thank you, that may be the next stage, we are waiting to see what comes back from the data protection request.

10past6

laurajadedaniels wrote: »

Thank you, that may be the next stage, we are waiting to see what comes back from the data protection request.

The onus is on them to prove the debt, not on you that you don't.

I would send the letter asap.

laurajadedaniels

10past6 wrote: »

The onus is on them to prove the debt, not on you that you don't.

I would send the letter asap.

we have already said we do not acknowledge any debt to them, but will serioustly consider your advice, thank you.

Andys1

Thanks for that template 10past6, I can see that I will be using that myself very soon regarding my current 'predicament'

laurajadedaniels

Andys1 wrote: »

Thanks for that template 10past6, I can see that I will be using that myself very soon regarding my current 'predicament'

what predicament do you have if you don't mind me asking? is it with vm?

10past6

laurajadedaniels wrote: »

we have already said we do not acknowledge any debt to them

You may have informed them verbally of that, however, when you speak to a CC you have no knowledge of what is recorded.

A third party is now involved (Westcott) who are well known on this site :mad: :mad: you must NO LONGER SPEAK TO ANYONE VERBALLY, for your own benefit, all communication MUST BE DONE IN WRITING ONLY.

10past6

Andys1 wrote: »

Thanks for that template 10past6, I can see that I will be using that myself very soon regarding my current 'predicament'

Pay attention to the advice within this thread

Andys1

laurajadedaniels wrote: »

what predicament do you have if you don't mind me asking? is it with vm?

No, it's not with them Laura, but it's with a DCA as youself. They are demanding monies to which I have no idea regarding the origin of this so called 'debt'!