Bt Broadband Change Terms Can I Get Out?

minxtress

nirelandguy wrote: »

What you do is switch to business broadband option 1, It will cancel your existing residential contract without penalty, then once onto business broadband which will take about 1 week you then have 90 days to cancel:D You will have to pay for the 90 days though when you cancel which if on option 1 will be £45 but still it will get you away from BT

I will be doing this also If I dont have any success with my complaints to BT head office in Durham, as having an absolute nightmare with them!!Im the same where the speed I was given just doesnt match what Im getting. I have just ran a spped test and got 1012kbps, this was below 1000 yesterday, i work from home and have been unable to work for four days now due to the slow speeds, my work phone is through my laptop so a slow speeds means either no dialling tone or a huge delay in the speech, like im making some dodgy international call. I am having no luck speaking to BT and have been trying to resolve this amongst other things for over a week,m I have only been with them for 4 weeks, and only using the services for two since it was all installed, and have spent over 8 hours on calls to them. I started a thread on here and had few good replies but nothing is getting sorted from BT's end.
Im not happy so this may help hopefully. I can then get Business broadband through my company.
Do I need a MAC code when I leave the business broadband from BT?
Also does anyone have an email address I can address my problems to?
Thanks in advance

System

minxtress wrote: »

I will be doing this also If I dont have any success with my complaints to BT head office in Durham, as having an absolute nightmare with them!!Im the same where the speed I was given just doesnt match what Im getting. I have just ran a spped test and got 1012kbps, this was below 1000 yesterday, i work from home and have been unable to work for four days now due to the slow speeds, my work phone is through my laptop so a slow speeds means either no dialling tone or a huge delay in the speech, like im making some dodgy international call. I am having no luck speaking to BT and have been trying to resolve this amongst other things for over a week,m I have only been with them for 4 weeks, and only using the services for two since it was all installed, and have spent over 8 hours on calls to them. I started a thread on here and had few good replies but nothing is getting sorted from BT's end.
Im not happy so this may help hopefully. I can then get Business broadband through my company.
Do I need a MAC code when I leave the business broadband from BT?
Also does anyone have an email address I can address my problems to?
Thanks in advance

[EMAIL="ian.livingston@bt.com"]ian.livingston@bt.com[/EMAIL] Thats the CEO, but to be honest he's as much use as the rest of BT, When you leave business broadband you will need to request a MAC

minxtress

Right im going to email Ian livingstone and see what happens!

Incisor

syko29793 wrote: »

the change in terms is as follows.... If you have BT broadband and cancel service without using mac than you will be charged £6.00 to cease your service.
From december 2 2008 the £6.00 charge increases to £18.51 one of charge.
the changes do not affect your service or any part of you original agreement with BT.
This is just a change made to charges to cancel the product on your line.

But these charges DO "affect your service or any part of you original agreement with BT". Particularly in the case of the OP, who intends to leave them, this change in T&C's is detrimental.

Original Poster: Go back to BT, in writing, tell them that you intended to leave at minimum term and offer them the choice of an immediate cessation or cessation after minimum term at the original fee of £6.

System

Incisor wrote: »

But these charges DO "affect your service or any part of you original agreement with BT". Particularly in the case of the OP, who intends to leave them, this change in T&C's is detrimental.

Original Poster: Go back to BT, in writing, tell them that you intended to leave at minimum term and offer them the choice of an immediate cessation or cessation after minimum term at the original fee of £6.

Its no good, The CEO gave me the run around and if he gives you the run around theres no point trying anyone else

minxtress

Well I wont be taking no for an answer if it means spending 20hrs on the phone this week!

Incisor

nirelandguy wrote: »

Its no good, The CEO gave me the run around and if he gives you the run around theres no point trying anyone else

You have to argue the point. They will give you the run around if you don't. Basically, you determine what they have to do legally and you give them the choice of doing it along the lines of my earlier post and then if they don't choose to do what they legally must, you tell them that you are taking one of the options and they can whistle.

diamonds

well if any BT BroadB customer want to leave penatly free - now is the time to do do

Quentin

diamonds wrote: »

well if any BT BroadB customer want to leave penatly free - now is the time to do do

No, it's too late to use this change in ts + cs to leave penalty free. (You only have 10 days after notificaton of the change in which to tell them you want to leave - see post #5 above).

minxtress

I have just managed at long last to get them to cancel my contract free of charge and refund all charges i have made so far due to them mis selling me the product originally and charging me more than quoted, funny they still havent listened to the original sales call yet either but after 10 days of being given the run around and still not being able to work i had had enough. I even told the guy he would regret picking this call up today! But job done.
Now on hold to the vision side of it trying to get that sorted out!Wish me luck