Connection problems please can you help

katies_mum

Thanks aliEnRik for all your advice so far. I appreciate how busy you are and can wait!! for any more help you can give me. I`ve managed to find the SSID but the next bit after that says says - Status: SES inactive (reset secuirty) ! should I reset this? I can`t find the WEP key, really sorry - I`m at a loss with all of this nothing under security.
Thanks for the guide but its as clear as mud I`m such a novice when enaything technical is concerned.
Once again I`m very grateful for your help.

aliEnRIK

If youve find the 'ssid'
Then goto your desktop computer, scan for available networks (Assuming your connecting wirelessly??)
and try to connect to that ssid

katies_mum

Hi

There is no connection at all on the desktop! it just says disabled. Tried putting the sidd into search and nothing came up not sure if thats what you meant
I`m so sorry I`m a bit lacking, but am struggling to understand what is happening.

aliEnRIK

Can you please just clarify for me
Are you connecting WIRED (Ethernet) or wireless?

katies_mum

When you say wired does that mean is my desktop computer plugged in? if so yes its plugged into sockets..

aliEnRIK

I mean is there a cable from the ROUTER to your computer?

katies_mum

Sorry didn`t understand, router is down stairs and its wireless it plugs into virgin modem. the booster thingie that goes with the router plugs into back of computer box upstairs with USB.

aliEnRIK

ahhh
I see, the 'booster' is the 'wireless dongle' thats needed for a wireless connection.
Im off to the gym now, but I would suggest (If no one else picks up where I left off)
uninstalling the program that came with the 'booster' and resinstalling it (Assuming you still have the cd driver disc)
If still no joy then maybe see if there are any nasties on your computer
Download MALWAREBYTES
http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
UPDATE and SCAN
(Have to put the program onto your laptop first of course then transfer to the desktop via a USB memory chip or CD or whatever)

Ill try and pick up when im back in (Be later tonight though im afraid)

katies_mum

I have tried to do that, the booster or dongle light is still off and have even plugged into usb on front of computer whilst doing this. On the screen it says

creating a profile
available wireless network
Please selet the network you want to connect to:

but its not giving any choices... really worried that I have messed it up even more.

If you have any more suggestions later or tomorrow will be really grateful. I hate feeling out of my depth.

Thanks again

katies_mum

Can`t do the link for the nasties as don`t have any way to get it to the desktop, we don`t have a memory chip etc.