Broadband connection keeps dropping out

mike_paterson

When I first got broadband, my session kept dropping out and the same happened to my neighbour.
In both instances it was down to a poor internal connection on a telephone extension.

To test this, you will need to unscrew the front cover on your Master BT socket. Inside you will find another socket. You need to unplug the plug that is in there and plug in your adsl filter and adsl cable and then test the connection. If all works well then you definately have a problem in your internal telephone wiring. You will need to then try to isolate which extension is causing the fault by trial and error.

If you still have a problem when plugged into your main socket, it is likely to be a problem with the BT cabling or exchange (or your modem/router)

charlieheard

I had this pronblem several months ago with Wanadoo, spent lots of time talking to customer service with no joy, but then it went... only to reappear yesterday :mad:

Pauls, how did you get a BT engineer out, and how much did it cost?

Pauls

how did you get a BT engineer out, and how much did it cost?

will they charge me if I create and make them come out?

It didn't cost anything, you'll just need to pressure your ISP. It took me around 6 weeks to get mine resolved, and it was mainly because the guys in the call centres are all morons who can only read from a script.

Once you get an engineer out you should be OK. They're actually very helpful.

Good luck to all!

:xmassign:

mike_paterson

If the fault is found to be in your internal wiring, then they can charge you for the callout - you should try to eliminate this possibility .

Pauls

mike_paterson wrote:

If the fault is found to be in your internal wiring, then they can charge you for the callout - you should try to eliminate this possibility .

Agreed, I had exhausted all other options before I got someone out. I'd tried both my desktop and laptop, 2 different modems, unplugged everything else (sky, phone etc), and even connected via the plug inside the master socket to no avail.