TV Broken after 18 months

qazitory

Does anyone know where I stand with this.

My friend bought a TV from Currys 18 months ago, although yesterday morning she tried to turn it on and it has no power.

Where would she stand with the Sale of Goods Act as I would have thought a £400 TV should reasonably last longer than 18months??

Would they have to refund or replace the TV, or is 18 months as long as a new TV should last?

norfolkshops

http://www.monikie.org.uk/yourrights.htm

hope this helps

Rain_is_Insane

Has your friend tried changing the fuse??

Brooker_Dave

norfolkshops wrote: »

http://www.monikie.org.uk/yourrights.htm

hope this helps

"you may have the right to compensation"

Which is why goods in the shops here cost so much....

d.edna

Has your friend checked the fuse? Has your friend flicked the switch?

qazitory

d.edna wrote: »

Has your friend checked the fuse? Has your friend flicked the switch?

Apparently she has tried swapping the fuse with another TV in her house, but no joy. Thanks for pointing it out though

ShaunJUK

qazitory wrote: »

Does anyone know where I stand with this.

My friend bought a TV from Currys 18 months ago, although yesterday morning she tried to turn it on and it has no power.

Where would she stand with the Sale of Goods Act as I would have thought a £400 TV should reasonably last longer than 18months??

Would they have to refund or replace the TV, or is 18 months as long as a new TV should last?

You need to pay an independant TV engineer to do an assessment on the TV. If it is diagnosed as inherently faulty then you need to send the report to currys customer services who will investigate your complaint and may arrange a repair for you.

Shaun

d.edna

qazitory wrote: »

Apparently she has tried swapping the fuse with another TV in her house, but no joy. Thanks for pointing it out though

I mean on the back of some TV's theres a trip switch that might need flicking back in

ShaunJUK

d.edna wrote: »

I mean on the back of some TV's theres a trip switch that might need flicking back in

A What? Thats a first on me and I work with them every day.

stugib

Brooker_Dave wrote: »

"you may have the right to compensation"

Which is why goods in the shops here cost so much....

Nonsense. As usual.

Brooker_Dave

stugib wrote: »

Nonsense. As usual.

So why are the same goods in the USA and Europe cheaper than they are here?

And why since the no win no fee thing has kicked off has my business insurance more than trebbled?

The money of all the compensation has to come from somewhere....