Bank paying-in receipt worthless?

Redemption

No wonder the banks have such a bad name!

The whole point of standing there while the money is counted is for both parties to AGREE the amount. The stamp confirms this.

A cheque is totally different. They are simply confirming that they have the cheque, not that it is worth anything - hence the clearing time.

Even if they were £100 short at the end of the day (and totally honest) how do they know it is your £100 and not somebody else's?

I cannot see a County Court Judge or even the FOS letting them get away with this. The press would love it!

Keep at them!

opinions4u

Keep pursuing it (if you know the figure on the receipt to be true).

Through their complaints department.

If this doesn't work get a letter of deadlock and take it to the Ombudsman.

You could ultimately involve the police and make an allegation of theft. The account has been debited with £100 without consent. You have proof of the amount paid in.

If the bank is prepared to change accounts in this way after issuing a receipt, they are effectively saying to cashiers "pocket £100 whenever you like, and we'll just take it out of the customer's account". Different for a cheque, where the cheque itself will confirm the transaction.

Shocking!

chuckley

my mum paid in cash there for a bill which 'didnt arrive at the company'.

strange how natwest are 'losing' money, when they have given out receipts.

anyway back to the point OP u have a receipt... i dont see how they can get out of it... they are clearly trying their luck at robbing u.

Incisor

damienuk, does the receipt indicate the money went into your bank account?

If it doesn't, then your friend could pay £621.50 into your account and £21.50 into one of his own, then amend his slip to £721.50, before giving it to you. Just another possibility.

damienuk

Incisor wrote: »

damienuk, does the receipt indicate the money went into your bank account?

Yes, it did - and also my bank statement showed the full £721.50 entering my account where it sat for about 15 hours or so. On the following day there was an entry which showed up as a withdrawal of £100 from my account at the branch in question.

I.e. when I phoned up to ask what that was all about after noticing it on my statement, they initially told me that I'd gone into the branch and withdrew £100. Excellent service!

Incisor wrote: »

If it doesn't, then your friend could pay £621.50 into your account and £21.50 into one of his own, then amend his slip to £721.50, before giving it to you. Just another possibility.

I assume that you meant £100 re. paying into his own(?), but regardless he doesn't have a Natwest account anymore, and the above seems to negate that anyway.

Anyway... I really came back to this thread to give people an update:
I eventually gave up arguing with the branch (who said they tried to count via CCTV but couldn't; useful!?), and instead submitted a complaint with details of the incident.

They took quite a long time to respond (although it was over Christmas too, so some grace for that point), but eventually have written to me to say that although they're definitely right they'll give me £100 + £25 compensation anyway.

AKA It'd cost them more for Ombudsman complaint + potential for them to lose it as well.

Richard_Cocks

Good to hear you got this resolved. It's pretty ridiculous to think they behaved the way their did in the first place!

vet8

NatWest are very hard up, they are part of RBS and clearly desperate for money any way they can get it!!

ShelfStacker_3

vet8 wrote: »

NatWest are very hard up, they are part of RBS and clearly desperate for money any way they can get it!!

I really doubt any company would stoop to petty theft just because it was in dire straits.

(Countdown to various incorrect interpretations of "petty theft" - 3... 2... 1...)

Kavanne

vet8 wrote: »

NatWest are very hard up, they are part of RBS and clearly desperate for money any way they can get it!!

Clearly you have an intimate knowledge of the bank industry!!

Extant

ShelfStacker wrote: »

(Countdown to various incorrect interpretations of "petty theft" - 3... 2... 1...)

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