See Tickets

ModernLola

You keep saying seetickets have cancelled the concert, seetickets is only a ticketing agency it will be the concert promoter that has cancelled probably due to legitimate reasons. It will probably be in their T and C's (SeeTickets that is) that if this does occur and it is out of their hands the booking fee is non refundable.
I think if you are that annoyed you should be contacting whoever PR's for the band to say you're disapointed with it being cancelled. I have used seetickets numerous times and never had a problem.

Alison_B

I have used See Tickets all the time too but my gripe is that I was informed that I would receive a FULL refund. Had I been told that it would only be a part refund, my DH would have gone to the concert with friends rather than with me and our children.

minxtress

I have booked Tickets for Take That also with seetickets, they went on sale at 9am and by 9.02 my order was confirmed. However the email just says premier seating and not exactly where I am seated, i spoke to someone yesterday who said they dont have the seating plan so couldnt tell me. Surely they have to give seat numbers etc out, i have friends who booked premier seats with ticket master who have thiers?

giggity

Seetickets have been brought to task on their unfair contract terms before by OFT.

Contracts "Revised so that where the organiser or promoter is responsible for cancellation, the ticket agency will only refund the face value of the ticket".

marleyboy

ModernLola wrote: »

You keep saying seetickets have cancelled the concert, seetickets is only a ticketing agency it will be the concert promoter that has cancelled probably due to legitimate reasons. It will probably be in their T and C's (SeeTickets that is) that if this does occur and it is out of their hands the booking fee is non refundable.
I think if you are that annoyed you should be contacting whoever PR's for the band to say you're disapointed with it being cancelled. I have used seetickets numerous times and never had a problem.

This would be a problem between Seetickets and the promoter, NOT the customer. Trying to phone the band for a refund is NOT the customers problem, as they bought the ticket from SEETICKETS not the PR of a band. Customers ARE entitled to a full refund of their moneys from the company that issued the tickets if it is not the customers fault they cannot attend the show. Simply popping up on here to dis way the consumer from demanding a full refund from SEETICKETS with some pathetic "blame the PR not us" ISNT going to work. NICE TRY!

serpent13

Last September (2008) I booked a front row aisle seat for the opening night of the previews for Priscilla Queen of the Desert at the Palace Theatre in London.

The seat offered to me didn't show on the seating plan I had but the operative assured me that this was the seating plan for the previous show and that this seat would be replaced for Priscilla.

The Palace Theatre in London, uses SeeTickets to run its box office, so the ticket was booked with and received from SeeTickets.

Last night I made the 250 mile round trip to London (costing me another £50.00 on top of the £52.75 which I had already paid for the ticket).

When I got into the theatre I was directed to the front stalls. When I walked down I found that my seat did not exist. First seat on the front row was the next number up from mine.

The theatre manager refused me a refund and insisted SeeTickets should have contacted me. They did not.

House was full so the best they could offer me was rear stalls or upstairs. I declined to sit in lower priced, worse view seats, and asked again for a refund. I was refused again. The theatre manager actually wanted to hold onto my ticket, which was the only proof I had (the seat number is not printed on the receipt as far as I can see) that they had sold me a seat which did not exist. I did manage to get it back off her though.

I came home.

I am still reeling that a theatre can sell a ticket for a seat it doesn't have and refuse a refund, they didn't even offer me a ticket in a similar (but a seat which existed) position for another performance, yet I can see by looking at Seetickets website that they have front stalls in row A seats available in less than two weeks.

I am going to contact in writing everyone connected with See and the Palace Theatre (owned of course by Andrew Lloyd Webber), requesting a refund for a seat they took money for but did not provide.

Failing that I presume I can either go to my credit card company or to the Small Claims Court.

yeslek

Alison_B wrote: »

I ordered tickets to see Status Quo as a birthday present for my husband. These tickets were ordered in April and the concert should have been in October. A couple of days before the event I received the tickets. I was searching on the internet to see who the special guests were and found that the concert had been cancelled - had heard absolutely nothing from See Tickets. I phoned them up and they said I must just have been missed off their contact list. I cannot attend the new date, so they told me to send the tickets back for a full refund which I did by special delivery. I have just returned from holiday to find that I have been credited some money back but they have taken £25 off me. I have just phoned them to find out why I wasn't given a full refund like I was promised and was told that this is their booking fee. This is such a con. I haven't cancelled the concert that I agreed to, they have.

I am awaiting for a call back from their customer services to see about getting all my money back but I doubt they will contact me. It is so annoying and such a rip off.

Has anyone else been in this situation and got all their money back?

this is common amongst pretty much all ticket venders.
if you dont want to pay it, by tickets on the door/day

winalot

i booked 2 tickets yesterday for the specials. was unsure if i could make it and the operator said if i wanted to cancel that was ok within 24 hours and went to check this with his superviosr and said yet you'll get a full refund. I rang this morning to cancel and they say no they won't give me a refund. i have tried emailing the contacts you list earlier in the thread but no reply yet and think i will need to do a chargeback on my credit card - is there likely to be a problem with this and ticket agencies - i have egg visa. i don't think i'll ever buy a ticket from them again it's just shocking. be warned do not book on the phone with them or at least dont believe what they tell you.

mad_bad_spender

hi

i had bought leon jackson tickets for my daughter and see tickets are refusing to pay the booking fee back and are even arguing over the postage back to them. the booking AND transaction fee has cost me £11.85 and another fiver to post back special delivery, how can they expect me to be this out of pocket?

i agree it may not be their fault but they should be recompensated by the promoters and the fans should have a no quibble money back guarantee,

for me to be so out of pocket for three tickets is ridiculous :mad:

Alison_B

I kept on contacting them by telephone, email and letter but in the end, they just stopped replying. I received my postage back plus the cost of the tickets but am still £25 down for the booking fee. I will never go with See Tickets again and I used to purchase tickets from them probably once a month.