Item left at checkout - would you return later and ask for a replacement?

Happychappy

iliketosave wrote: »

You are an incredibly rude person, and the link is totally unnecessary.
Quite clearly the awful customer service bit concerned the person not being believed about leaving behind a 17p packet of tablets. Would anyone really try to con 17p out of them?
You have twisted the post in order to be rude, nothing more, nothing less.

Oh dear ruffled your sweet little world, incredibly rude, I dont think so ?

The link gives the cause, plain old forgetfulness and not awful customer service and not their fault so why are they obliged to make good someones mistake, or whatever you wish to call it.

It happens to us all at some point, and the point is why should the store make good for someones "mistake or negligence" and by them deciding not to say "go on here's another one and you be more careful this time" why is that awful customer service :eek: is everything a bogof now, I wish it was and I am sure you do as well.

ThinkingOfLinking

HappyChappy, it's called compassion and goodwill.

juno

iliketosave wrote: »

You are an incredibly rude person, and the link is totally unnecessary.
Quite clearly the awful customer service bit concerned the person not being believed about leaving behind a 17p packet of tablets. Would anyone really try to con 17p out of them?
You have twisted the post in order to be rude, nothing more, nothing less.

And that's why people do it for small amounts. They hope that the store will assume they're telling the truth, as otherwise no one would go back for such a small amount.

"I left behind my *highly expensive item*" is more likely to be questioned.

Happychappy

I agree it would be nice, but there are always two sides to every story and the posters comments of awful customer service was a little too OTT and theatrical, and certainly had no basis for a complaint which it recommended. Just put it down to experience and shop elsewhere, but first tie a knot in your hanky to remind yourself why you went there ; )

ThinkingOfLinking

Not really, as they can easily check CCTV, or rather get their security guard to do it. Moreover, legally, they must keep CCTV for 31 days so even if you go back the next day, they CAN check.

Happychappy

Juno ? you know that Aston Martin Vanquish I bought, I cant ever remember bringing it home with me, do you think they would give me another one ? ; )

hollydays

Flickering_Ember wrote: »

Not really, as they can easily check CCTV, or rather get their security guard to do it. Moreover, legally, they must keep CCTV for 31 days so even if you go back the next day, they CAN check.

not correct.Which law would that be ?

cathys1_2

Data protection act 1998

zenseeker

I have worked on checkouts before, and it is very common for people to leave shopping or other items behind when packing their bags. I always kept things on the side and then handed them to the customer service desk, more often than not the customer would come in and we would gladly hand over the item without fuss.

We wouldn't question someone coming in claiming a jar of coffee (for example) when we knew full well that someone had left one behind.

Francesanne

I know how annoying it is when you do leave something behind but really don't think I'd bother going to all that hassle for a jar of coffee. I know everyone has to be careful with money in these difficult times but you have to weigh up the cost of petrol or bus fares and balance it out. Plus how honest was the person behind you? they might have just bagged up the coffee in their shopping.