Strange letter from a Debt collection agency! re:SKY

Karma67

ok Need some help again!!

Started writing email to Sky...and got a bit stuck! Not too sure if it sounds 'right' or if i have missed some essential components!!

This is what i have so far......HEEEELLPP please!!




Dear Sir/Madam,

Ref account no: ************

I have been advised by your Telephone Customer Service department to email you with the following.

I have received a letter claiming that I owe an oustanding balance of £300.00 on an closed account I had with you. I dispute this full amount. Your department claims that you never recieved the contract for this account and that it was never activated. I whole heartedly dispute this and DO NOT OWE this outstanding balance.

I returned the contract, and a few years later when my partner moved in, she opened a new account. The engineer removed the old dish and digibox that were supplied with this old account when the present, and active, account was initiated, therefore I do not have the box and dish in my possession from the closed account, and they were return back to your company as per your requirements. Your records appear to be showing that the above mentioned account was never activated but this is incorrect.

I expect this matter to be looked into ASAP, and the supposed outstanding balance to be cancelled fully as I do not owe it.

Thank you for your attention in this matter'

roversbabe

Hi Karma,

Looks good to me - good luck

rb

VenuS

Good luck with that Karma, sky are not renowned for their CS at all.

I would personally send a written letter also, for back up, and don't forget to send the letter via special delivery, I know it's expensive, but recorded letters still can get lost.

-VenuS

Harassed_2

and that they did not get credit agreements back from him

Read the detail of the letter I posted. No SIGNED agreement - NO enforceable debt, under the CCA.

Karma67

I read that and ty Harrassed BUT they are saying BECAUSE they do not have signed agreements and that he had the equipment and is in breach of something or other thus he owes this money for the intallation and box.

So no idea where we stand! They say one thing and the letter you posted says another and i'm not sure if it is 'relevant' in this type of case/contract

I'm so confused!!

Harassed_2

BUT they are saying BECAUSE they do not have signed agreements and that he had the equipment and is in breach of something or other thus he owes this money for the intallation and box.

Sky aren't above the law. They have to prove the debt in court. No proof, no debt. If they can't prove it, tough.

Take a hard line with these muppets and tell them that, and that you WILL challenge any legal action.

maka_2

Karma67 wrote:

Hi all,
I'm hoping to pick your very knowledgable brains about
a letter my hubby received today from 'Lowell Portfolio I Ltd'

I will type it out so you can get the idea of it with my comments i brackets!

"Dear Mr *******

Our ref: **********
Original Creditor: Sky Subscribers Services Limited
Balance Outstanding: £300.00

We write to give you fromal notice that we, Lowell Portfolio I Ltd, have been instructed by Sky to collect the above outstanding balance, which relates to your digital subscription account with Sky.
(Hubby was a customer with them about 4 yrs ago and as far as I am aware owed nothing to them espescially not £300! He had the account well over the minimum year)

If you are an existing active Skydigital customer who had paid all amounts due from you to Sky, you should telephone the following number immediately quoting your Skydigital account number or veiwing card number (no idea what they were...was 4yrs ago!!) to avoid receiving any further correspondence regarding this matter.

If you are NOT and existing active Skydigital Customer who has paid all amounts due from you to Sky, but would be interested in reinstating your Skydigital accoune, which may avoid further persual of the abovementioned debt, then please contact the number below without delay. (surely they would know if he owed money to Sky since they want money from use thus the letter??!!!)

Lowell Financial Ltd have been appointed buly authorised collection agents on behalf of Lowell Portfolio I Ltd abd any further communications and payments in connection with the Debt referred to above, should therefore be addressed to Lowell Financial Ltd at thee address below:

LOWELL FINANCIAL LTD
PO BOX 172
LEEDS
LS11 9WS"

So...any advice ideas would be gratefully received!!

Thanks

I TO HAVE AHD THE SAME LETTER BUT MNE STATED I OWED £400,I STILL HAVE SKY SO IM ASSUMING IF I OWED THEM £400 THEY WOULD CUT MY VIEWING OFF BUT INSTEAD I HAVE JUST GOT 50% OFF FOR 3 MONTHS AND 20% OFF FPOR THE REST OF THE YEAR.
THIS IS VERY STRANGE.

Oh yeah i have access to equifax and experian online and none off thwm state i owe sky anything.

Karma67

hmmm very strange maka....maybe they are doing the rounds hoping some poor sucker will panic and pay up

anyway I ahve sent the email to sky as adviced by the call centre...waiting on reply...if i get no joy there I will follow on with Harrassed's letter....as he said (and sky) if there is no record of a contract they surely can't enforce a debt....

Just don't need all this before Xmas!

Karma67

Well...update!

I've heard NOTHING from Sky since my email....called up the CS twice but no joy form them..they can't tell me why I haven't had a reply yet :mad: :mad:

Just recieved another letter form Lowwells...called up b4 and they said they would put on hold for a couple of weeks.....then this letter turns up.....gonna hold it for 1 more week *SIGH*

Off to write another stinking email to sky!

jamesp_3

Karma67 wrote:

I've heard NOTHING from Sky since my email....called up the CS twice but no joy form them..they can't tell me why I haven't had a reply yet :mad: :mad:

Just recieved another letter form Lowwells...called up b4 and they said they would put on hold for a couple of weeks.....then this letter turns up.....gonna hold it for 1 more week *SIGH*

Off to write another stinking email to sky!

Your treatment from SKY stinks! Surely if they thought you owed them money they should get in touch themselves first at the earliest possible date. If you (or your husband) don't know you owe money, how are you going to pay it?! And then why get a well known bunch of thugs involved who want to send people round asap when SKY refuse to even answer basic questions. Awful behaviour. I just hope you get it sorted and SKY get what is coming to them.

James