PC problems can't use e bay msn scrachcards etc

jenjade

hi all i am in need of some help my pc was working fine yesterday today i have been unable to get onto msn, hotmail e mails, scratchcard sites (i can get on but not scratch the free cards) ebay (again i can get on ebay but not into my ebay)

i have cleared the cookies, restarted, scanned system etc and still no good. i am not to good with techie stuff but really need help!
thanks for reading Jen

sciman96

but are you certain your connection to the internet is ok? What happens if you try sites other than those you mention? if you get 'page not found' then I think its your connection.Good luck!

jenjade

yeah i am connected and it is saying my connection is good. i have no idea what is happening it seem odd that i am unable to do set things!

Mike54_2

sounds like you cant access secure sites.

go to start, run, and in the box type "regsvr32 softpub.dll" without the quotations and see how it goes then.

jenjade

thanks mike,

i have done that and it said regsvr32 softpub.dll succesful. but i still can't get into any of the sites. you are right though i can't get into internet banking etc either

sciman96

you might try the solution here: http://www.chetnet.co.uk/articles/index.php?page=index_v2&id=34&c=5

jenjade

thanks that was good i have gone through them but it is still not working

Mike54_2

jenjade wrote: »

thanks mike,

i have done that and it said regsvr32 softpub.dll succesful. but i still can't get into any of the sites. you are right though i can't get into internet banking etc either

hey, try and see if these commands work. again same thing, start > run > copy and paste it in (one at a time), and wait for a confirmation message until you do the next one.

regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll

if it still doesnt work, do a system restore to the day before the problem happened (start > accessories > system tools > system restore) this will just make your computers settings and that go back to the day you specify.

edit: just seen your post, try the system restore thing and see how it goes

jenjade

i have tried all those (codes) with no luck

i have restored the system but i have gone back 2 months so far and it is still not letting me in anywhere??

any more ideas or do i need to take it to a pc shop to be repaired?

thanks for all your help some more would be fab

Reluctant_spender

Is your system free from malware?

Try this free programme;

Malware Bytes

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.
• MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
• On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.
• Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Mike54_2

can you remember anything you might of done to cause this?

do you have a anti virus software, and a programme called spybot s+d?

just to clairify something, can you access this site? (dont worry about the content on it if you can see it) https://secure.hostingpuppy.com/