New Kaupthing CHAPS/BACS Transfers discussion - Friday 24th October

wadeall

wantage_boy wrote: »

Who is this Alastair Hemmings at ING? Can we all contact him directly by email? I thought we could only call KE and ING were having no involvement with these transfers....?

He seems to be the only bod at ING who is actually reading and responding to emails no one knows whether he is actually pushing individual cases forward, but you have nothing to lose from giving it a go. I emailed him yesterday and subsequently got an email saying that i would receive my money today (not ffrom him though) . So far mine has not turned up, but obviously things are startingto move, so maybe it will shortly. In any case it's great news that some more people are now at long last seeing their money.

fredthrung

wantage_boy wrote: »

Who is this Alastair Hemmings at ING? Can we all contact him directly by email? I thought we could only call KE and ING were having no involvement with these transfers....?

Yes - email him. He's one of the senior execs. You may be lucky and get a rational response as one or two have done, or you may get one of the brush-off emails. But what have you got to lose?
Do it now. Do it often.

northernstar5

fredthrung wrote: »

Yes - email him. He's one of the senior execs. You may be lucky and get a rational response as one or two have done, or you may get one of the brush-off emails. But what have you got to lose?
Do it now. Do it often.

Try phoning him as well - it may be set to answerphone but he does seem to pick up on the answerphone messages

fredthrung

wantage_boy wrote: »

Who is this Alastair Hemmings at ING? Can we all contact him directly by email? I thought we could only call KE and ING were having no involvement with these transfers....?

And another thing: don't ever think ING have no involvement. Their own web site says:

As you may be aware the UK Treasury has taken action to protect your savings, transferring all individuals' UK savings balances from Kaupthing Edge to ING Direct.All your savings are safe and are now with ING Direct, the world's leading direct savings bank and part of the ING Group, which is one of the world's largest financial institutions with assets in excess of £1 trillion, and 85 million customers.

They keep making excuses and passing the buck to others, including "the clearing bank", but "your savings are now with ING Direct" is a pretty straightforward statement.:mad:

northernstar5

Besides wantageboy - your circumstances are so unbelievable that it really needs someone individual there to look into it.

If you telephone AH make sure you give the details about the transfers in and out times two in your answerphone message - then maybe he'll realise that it's a complex one. Good luck!

short_of_a_shilling!

My CHAPS request was made 10/10/08, and have spoken to ING for 3rd time today, and 3rd time have been assured my money will be transferred "Today". This delay means i am likely to miss out on re-investing the funds in a high interest fixed term account, as suggested by Martin.
Am i right that Alliance and Leicester are part of ING? If they are, i intend to close my account because they are awful.
What does anybody else think??

10_66

short_of_a_shilling! wrote: »

My CHAPS request was made 10/10/08, and have spoken to ING for 3rd time today, and 3rd time have been assured my money will be transferred "Today". This delay means i am likely to miss out on re-investing the funds in a high interest fixed term account, as suggested by Martin.
Am i right that Alliance and Leicester are part of ING? If they are, i intend to close my account because they are awful.
What does anybody else think??

Alliance & Leicester are owned by Santander, but I think are registered separately.

ontherun_2

Lesley53 wrote: »

Just checked and it has finally arrived, four weeks late, thanks to you all for your support. Will keep looking here until you all get yours, which I hope will be today.

Absolutely delighted for you Lesley :T

Hopefully you can now get on with the more important aspects in your life & leave this sorry mess behind you

Best of luck in the future for you and your family, hope it all turns out well

OTR

TheCaretaker_2

short_of_a_shilling! wrote: »

My CHAPS request was made 10/10/08, and have spoken to ING for 3rd time today, and 3rd time have been assured my money will be transferred "Today". This delay means i am likely to miss out on re-investing the funds in a high interest fixed term account, as suggested by Martin.
Am i right that Alliance and Leicester are part of ING? If they are, i intend to close my account because they are awful.
What does anybody else think??

Do you mean Alliance & Leicester are awful ?

Didn't think they were anything to do with ING - someone please correct me if I'm wrong .......

barginunter

Yippee the money's in at last. Now where do I put it? Have opened a Tesco Internet Saver which gives 2000 points (£80 deals) if you have £50,000 in by an imminent date but unlike most online accounts, they sent a load of paperwork to sign so I don't know how quick I'll be able to use the account.