New Kaupthing CHAPS/BACS Transfers discussion - Friday 24th October

10_66

Don't know what to say really as the situation's so ridiculously frustrating for those still waiting (had mine on the 29th). I'm thinking of all of those still waiting and wondering, and wishing as hard as I can that today's the day!

Doppleganger

Still waiting .... :mad:

MSE staff . how about a new poll?

Doppleganger

:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

Just called KE yet again to confirm that I am on the list, which I was and my details were reconfirmed only to be told that there is now NO deadline for my payment! My details will be re-logged and resent to ING via email for them to action. But I'm not worry as someone will call me tomorrow or next week ... blah, blah, blah

I am getting fed up with all this BS from them. I need the money to pay for my familys holiday flights which so far have risen in price from 430 pounds in October to 490 pounds when I checked this morning. :mad:

robborollover

Originally Posted by wantage_boy
A couple of weeks back I posted having received the transfer in my linked account only for it to have disappeared straight back out the same day under "F/FLOW CORRECTION". This has now happened a second time. KE can offer no help other than "we know there is a pronblem" and "it's with the administrators, we can't do anything except reset passwords". ING continue to distance themselves yet publish the number we are all using to talk to people who have no ability to help us whatsover, other than emailing the administrators on our behalf and claiming there is nothing else they can do.


According to Alister Hemmings reply to Northernstar the only way your money would go back into your account, is its been rejected by your linked bank for some reason.

It may be worthwhile wantage to check this with someone in authority at your linked bank, not just their call centre.

Good luck on your endevours.

tmvc2007

Doppleganger wrote: »

:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

Just called KE yet again to confirm that I am on the list, which I was and my details were reconfirmed only to be told that there is now NO deadline for my payment!

Did you get any explanation for this comment? It seems completely at odds with all the other (albeit erroneous) promises re. repaying people's money. I'm surprised you're still sane

Doppleganger

The call-taker that I spoke too "John", took me through the security questions and then asked how he could help; I said that I was calling for my daily dose of KE BS about my missing BACS payment. He asked was it the 10K transfer from the 6th October or the 2.6K one from the 8th ....

He asked when I last called and then explained that the ING details on the website weren't up to date :rolleyes: I was then put on hold for 3mins whilst he went to check with someone (either that or a coffee-break) and on his return told me that there was no ETA for my transfer and he could not give me a deadline - at least that's the first honest answer that KE have given me! And of course someone will call me back, which I've been told before and of course have never received.

theFury

Name

[FONT=&quot]
[/FONT] 2little2late
55PQ1
Apoorwoman
cs_adam
DashBoy
DesperatefromDevon
Doppleganger
Eddie123
MrsEddie123
Jbanks
jeremyschreurs
juxtajenny
kaykay14
kdm
keithh
Lesley53
Mardre Maquina
Markooooooooo
melita- money back in KE account
Neopotic
Pandpc
PanicButton
Peter 2000
Puffthemagicdragon
rep
mrs rep – back in KE account
Rjbrown79
Robin101a
skintman
sols
TheProdigy
twotone
wadeall
Wantage_boy

[FONT=&quot]
[/FONT]
34 names

Updated list of people awaiting transfers 1300 6th Nov

Anyone viewing this thread who is not in receipt of their transfer, please check your name is on the list .
As I will be at work during the day it will be difficult for me to keep a close eye on who is new and needs adding or who is getting paid – I will try my best. However it would be best if people can, please PERSONAL MESSAGE me if you need adding or removing – do NOT edit the list yourself.

---

The total “missing money” for 18 out of 34 is £ 449,415
16 transfers from 7th/8th October
6 transfers from on or after 9th October

If anyone else wants to PM me their amount and date I will add them to the list!

jacara2

wantage_boy wrote: »

A couple of weeks back I posted having received the transfer in my linked account only for it to have disappeared straight back out the same day under "F/FLOW CORRECTION". This has now happened a second time.



I

THis is totally,totally beyond belief!

ING,you are an absolute shambles,and when the true extent of your incompetence comes to light,as it certainly will do,there will be hell to pay!

I've seen a few stunts in over 30 years in business,but never,never,have I come across such a complete and utter mess.
Where is the ING spokesperson,where is the chairman,where is anyone from this pathetic organisation capable of doing ANYTHING correctly??
Are you all from another planet?

sixtytwo

Hi,
I keep popping back on here to see whats happening,so sorry you guys are still waiting for your money back,its unbelieveable.....hope its sorted soon.
Its absolutley disgusting.

juxtajenny

Following an email I sent this am, I have just recieved the following email:

I apologise for the ongoing delay. We have been advised that one batch of payments did fail, the reason for which is currently being investigated with the clearing bank. These payments are now being resubmitted and will be in your linked account by the end of today.

Please accept our apologies and thank you for your continued patience.

Yours sincerely

Alastair Hemmings
Customer Relations Manager | ING Direct
410 Thames Valley Park Drive, Reading, Berkshire, RG6 1RH
Tel: 0118 938 1952 l Email: [EMAIL="alastair.hemmings@ingdirect.co.uk"]alastair.hemmings@ingdirect.co.uk[/EMAIL]


I wait with anticipation..................................!!!!

---

CHAPS 15/10; money left account same day........still waiting!