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Online ordering - item still not received
Comments
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angelavdavis wrote: »Report them to your local Trading Standards office too.
Good point, thanks :beer:Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0 -
pulliptears wrote: »I would send them a letter now, recorded delivery, stating they have 14 days in which to refund your payment. If this fails, then send them a "letter before Action" along the lines of the template below:
If you dont get the refund you then need to register with moneyclaim on line:
https://www.moneyclaim.gov.uk/csmco2/index.jsp
Its small claims court, but made a lot easier now. There is a charge (I think its about £30) but you will get this back in your final settlement.
I cant stress enough though the importance now to send all contact via recorded delivery, and keep copies of everything you send.
Good luck!
Many thanks, I've written as you suggested. I'll let you know.
And thank for the moneyclaim link, I'd not heard of that before
Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0 -
!!!!!!_here wrote: »No, not them. Much as I'd like to name and shame, I'm very aware that they've got my bank card details from the original order...
As already mentioned you MUST name them, or is "!!!!!! here" your real name?:p How will they know who you are otherwise?
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oldagetraveller wrote: »As already mentioned you MUST name them, or is "!!!!!! here" your real name?:p How will they know who you are otherwise?
Perhaps I'm the only mug who used them !Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0 -
Is it Mobile fun?0
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Who is it then?0
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!!!!!!_here wrote: »No, not them. Much as I'd like to name and shame, I'm very aware that they've got my bank card details from the original order...
Doesn't matter. What do you think they will do? Take money they're not authorised to take? They wouldn't dare. Name and shame them.0 -
Well, amazingly I received an email from them saying the item has been dispatched today. It's only taken almost two months.Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0
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And finally, it's arrived...
Pitiful though.Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0
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