Hard sell from activation people

SpoonyOh

That gave me a good giggle.
Egg do multi-card protection too, as well as Capital One.

Squirreler

I assumed the 'card activation' thing was just a ruse to get you on the phone to sell you things.

I got a Sainsbury's card to buy my car and the limit was way too low. I rang the activation number to close the account. That threw them a bit.

Pewter_2

Amazing. But then they must be desperate to make money anyway they can. I phoned my bank for a general enquiry last week, and got some hard sell about special deals on credit and mortgages they can offer 'at the moment'. I couldn't help thinking that if every customer that calls them gets that treatment it really proves these banks have learned their lesson since the £50b bail out...

poppy_f1

i had to go thru it all with halifax on sat morning, 15mins i weas on the phone, kept saying no to everything and that i had adequate cover, the chap i spoke to was annoying me a bit especially when he said so your ok about being liable if your card is lost or stolen, i said i'd take my chances
anyway i said yes that i wanted to set up a DD for min payment, he was all sarcastic and wow you said yes to something, if it wasnt for me wanting to get off the phone i would have reacted

a_choc_2_L8

http://www.id-theftprotect.com/news.php?news_id=348&news_keyword=identity%20fraud

It can happen though, and as said before, all they are trying to do is their job and like anyone at the moment, they want to keep their job. pressure to keep to targets is hard. there's always 2 sides to the coin eh.

I know someone who rented their house out down south and moved north and the tenant stole his identity. It's not that easy to sort out, took months and alot of money!

ldn-100

It was shocked at the hard-sell on the Barclaycard activation line. They obviously do this as your guard is down and you don't expect it. Often these things are automated now or the card can be activated online, there is no need for you to call a dodgy salesman to activate your card. I don't use Barclaycard any more and I never would again for a range of reasons, this included.

calibrax

benf90 wrote: »

"If they have a brain (hmmm...)"

I think that's a bit of a stupid comment to make. Quite offensive actually.

If I was working in such a place, and someone made it crystal clear to me that they would not buy a product I was selling, rather than annoy that customer any more, I would stop trying to sell to them, and move on to the next customer. It's good business sense not to irritate your customers, and not to waste valuable time when all it will achieve is a disgruntled customer. And if any of my managers had issues with that, then I would explain the same to them. Now, if THEY had any brains, they would realise that following that methodology would improve efficiency in the department, improve customer relations and have no negative effect on the sales figures.

So I make no apology for my original remark.

dma1989

Hard sell is just notorious with some companies - Three and Barclays come to mind with me straight away, in both opening and closing accounts.

Three canceled my contract after 25 minutes of being pressured into renewing, and Barclays, not just with the Credit Card activation, but with the current account, even went to the point of putting me onto the packaged current account (Additions Plus at the time, for £14 a month) when i said no about 7 times.

bert&ernie

calibrax wrote: »

If I was working in such a place, and someone made it crystal clear to me that they would not buy a product I was selling, rather than annoy that customer any more, I would stop trying to sell to them, and move on to the next customer. It's good business sense not to irritate your customers, and not to waste valuable time when all it will achieve is a disgruntled customer. And if any of my managers had issues with that, then I would explain the same to them. Now, if THEY had any brains, they would realise that following that methodology would improve efficiency in the department, improve customer relations and have no negative effect on the sales figures.

So I make no apology for my original remark.

I'm glad you're so confident of the success of your sales methodology. You'd be wasted as a call center monkey and clearly should be the organ grinder.

dma1989

calibrax wrote: »

If I was working in such a place, and someone made it crystal clear to me that they would not buy a product I was selling, rather than annoy that customer any more, I would stop trying to sell to them, and move on to the next customer. It's good business sense not to irritate your customers, and not to waste valuable time when all it will achieve is a disgruntled customer. And if any of my managers had issues with that, then I would explain the same to them. Now, if THEY had any brains, they would realise that following that methodology would improve efficiency in the department, improve customer relations and have no negative effect on the sales figures.

So I make no apology for my original remark.

Saying that though, wait until you are in a role like that. Where sales are 100% of your target. No sales, no bonus.

Then, suddenly, hammering sales home really becomes your number 1 priority.

It's a case of 'you can't comment until you've been there'.