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Comet, please repair my 2 day old washing machine!
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Found it, the CEO name and and address is:
Mr Simon Fox
Comet Group plc
3 Rivers Court
Rickmansworth
Hertfordshire
WD3 1FX
Maybe this will help someone else too.
-WebSense is not common.0 -
Letter posted recorded delivery to the above address yesterday, should of been received today.
I wonder how long they will take to reply.
-WebSense is not common.0 -
I received a letter back from them yesterday which is a complete joke.
I quote: "I am satisfied that everything was done to resolve this matter as quickly as possible"
How on earth they can come to this conclusion is beyond me. They basically say we did everything fine, sorry if you don't think so, bye.
Not what I expected, esp when writing to the MD. The letter of course was not from the MD but from soemone @ his office who answered it on his behalf.
I have already posted another recorded delivery letter correcting their numerous mistakes in their first letter and asking again for my letter to be sent to the MD.
Will let you know how it unfolds from now.
-WebSense is not common.0 -
Don't shop at Comet, or Currys Simple rule for everyone to follow.0
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I chased them as I didn't received a reply to my second letter send recorded delivery and they said they never received it. Annoyingly the rec del slip has been lost so I can't prove they signed for it.
Agreed to send it again via email, did this they said 3 days turnaround, heard nothing so started calling them. Called everyday for 3 days each time could not speak to them and had to leave msgs, none of which were returned.
Yesterday called them and insisted they call me back and tell me what was happening, got a voicemail saying cheque in the mail, didn't say how much.
Will have to wait and see how much this is, what do you think is reasonable?
-WebSense is not common.0 -
webmasterpolo wrote:I chased them as I didn't received a reply to my second letter send recorded delivery and they said they never received it. Annoyingly the rec del slip has been lost so I can't prove they signed for it.
Agreed to send it again via email, did this they said 3 days turnaround, heard nothing so started calling them. Called everyday for 3 days each time could not speak to them and had to leave msgs, none of which were returned.
Yesterday called them and insisted they call me back and tell me what was happening, got a voicemail saying cheque in the mail, didn't say how much.
Will have to wait and see how much this is, what do you think is reasonable?
-Web
The Post Office should also carry proof of recorded delivery. So you may
be able to get a copy of who signed for it.0 -
if this was me id be sitting in their reception area daily!!
I understand ALOT more than I care to let on
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Got a cheque for £25 from them and a letter that still sticks to their guns accept agreeing there was some confusion on Comets part, hence the goodwill.
They are even still sticking to the line that "everything was done as quickly as possible"!! Unbeliveable!
So £5 per half day compensation basically.
Would you consider that reasonable? After deducting call costs it's probably around £15.
-WebSense is not common.0 -
Planning my response letter now, but I'm unsure of which way to take it, this is my first draft, what do you think?
Dear Samantha Gray
I still dispute your claim that broken part did not affect the working of the machine, I have also contacted Bosch, the designers of the machine and they also confirm my arguement that althoguh the machine may technically work, it is not adviseable to use it as the door is not longer properly secured.
Bosch have also confirmed that the manufacturers guarantee does cover this specific fault as it direclty relates to the usability of the machine and is not cosmetic damage. Furthermore your own warranty will cover this damage as it is not cosmetic as it does affect the working of the machine.
The fact that the parts were not reallocated by the servivice manager after one of the many previous jobs was cancelled is another Comet error. It was pointed out by the XXXXXX engineer that the parts were meant to have been allocated and because they were not the XXX repair could not happen. Obviously if this had been done this charade would of been rectified sooner. Even if as you claim for some reason a Comet policy was to say that the parts would not be reallocated, it would therefore require the parts to be reordered immediately in time for the XXX job, this was not done either.
You are still claiming you think everything was done as quickly as possible "once we were aware of this matter". I reported the fault to you 2 days after buying the machine, but you didn't fix it for XXXXX days and XXX appointments, this is hardly as quickly as possible.
Your offer of £25 after deducting my call costs alone works out at only XXX compensation. If you then look at the XXX appointments and 20 hours I spent waiting for your engineers to fix the machine you are actually offering only XXXX.
I hope you will increase your offer to a more appropiate level, I would expect to receive no less than £????/hour for my leisure time I wasted on this situation. This works out at £????. (I was thinking £10/hour which is pretty low, but then it does work out at £200 which I think is too high).
Any ideas, suggests and help appreciated. My first drafts are always pretty rubbish, but the final versions usually get results.
Thanks
-WebSense is not common.0 -
How did you do your washing without the Comet machine? What costs did you incur?
Costs may be more justified (in Comet's eyes) if they can be directly attributed rather than using an arbitry £/Hr against loss of 'leisure time'. Or you may be able to claim those costs in addition.
It is certainly stuff you would be calculating and including in any small claims action.-=Mr-J=-0
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