No sound on new computer

flossy_splodge

Is showing 'no audio output device is installed'. I believe this is a known problem resulting from a Vista update. Problem is how to reverse it easily? Help? x:eek:

flossy_splodge

***Bump***:eek: Help, please??

calvtan

flossy_splodge wrote: »

***Bump***:eek: Help, please??

Try this:
http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=1115296&SiteID=17

Look for the post by copperminecottage, 28 Feb 2007, 7:35 PM UTC
(The 5th message from the bottom)

In Conrol Panel -> System -> Select the Device Manager and find the Sound entry. Expand it. Click the entry for High Definiton Audio Device with the right mouse button. Uninstall it and the software too (check the box).
Now put the PC to sleep. When it restarts it will reinstall the Audio device. Meantime the update above (KB929685) seemed to have kicked in and PRESTO - sound again!


My GF laptop had the same problem too... and this method works. I did it by just unstalling the High Def. Audio Device, but not the software.
You can try the original method if you feel more comfortable, but read through the forum first before doing anything..
All the best!

p/s Also, if it doesn't work first time, repeat it again, cause i repeated the same process twice before working (some ppl works after once and some twice)!

flossy_splodge

calvtan, have tried your suggestion.
In Device manager, there is NO entry for sound.:eek:
Weird I know, but true.:mad:

So I can't uninstall or anything cos its not showing there is any sound.:o

Any ideas?
Anyone?
Thanks:cool:

fwor

If you've tried Control Panel, Add Hardware (or whatever the equivalent is called in Vista) and no sound device shows up, then either the audio device has failed or perhaps it's disabled in the BIOS.

If the latter, it's hard to see how it could have been accidentally changed. But it shouldn't take long to check, just in case.

flossy_splodge

fwor wrote: »

If you've tried Control Panel, Add Hardware (or whatever the equivalent is called in Vista) and no sound device shows up, then either the audio device has failed or perhaps it's disabled in the BIOS.

If the latter, it's hard to see how it could have been accidentally changed. But it shouldn't take long to check, just in case.

Thanks for your reply.
How exactly do I check the BIOS?:eek:

fwor

flossy_splodge wrote: »

How exactly do I check the BIOS?:eek:

It varies from make to make, but typically shortly after the laptop starts to boot up you will briefly see a screen with text that says something like "Press DEL to enter Setup". It's often the DEL key, or F2 or F10.

Take a look through the various options, and you should be able to find the on-board devices. To state the obvious, if you don't understand what a menu item means, don't change it!

flossy_splodge

fwor wrote: »

If you've tried Control Panel, Add Hardware (or whatever the equivalent is called in Vista) and no sound device shows up, then either the audio device has failed or perhaps it's disabled in the BIOS.

If the latter, it's hard to see how it could have been accidentally changed. But it shouldn't take long to check, just in case.

thanks for your last response fwor, will try the BIOS next but in the meantime I had another go at 'add hardware' and got the following info:
ADS Instant HDTV PCI
The driver date is 21/06/06 and the driver version no. is 6.0.6000.16386.

When I checked it said this is the most up to date driver.

I have done a restart and still no sound!

Any other thoughts?
The icon in the bottom right, by the way is showing as the sound icon with a red cross on it.

Thanks for your help.

fwor

That's very strange - it seems to be a fairly old TV capture card which I doubt would be fitted to a new laptop.

Have you checked to see what hardware was bundled with the laptop? Usually you get a pile of CDs that include drivers for anything non-standard.

I'd guess that the laptop probably comes bundled with a TV tuner card that doesn't have it's drivers installed, though why that should kill the sound device is a bit of a mystery...

It would probably be a good idea to have a look through the CDs that came with the laptop to see if there's anything that might relate to a TV tuner or capture card.

jojo2004

No joy with suggestions so far.
Anyone else any ideas please?:o