Kaupthing Edge Chaps/Bacs Transfers NEW discussion

Chilledout50

Good luck everyone for today. I will log back in late pm and hopefully the thread will be bear.

Good luck to all.

Ippylady

ING_Spokesperson wrote: »

I have asked Dan for permission to post once more and I am pleased to confirm that all the Kaupthing Edge payments requested on or before Monday 20th October have been despatched and should by now be showing in destination accounts. Inevitably, there will be a small number of transactions that do not go through smoothly. We are finding this can be for a variety of reasons such as some banks not accepting CHAPS payments or incorrect destination account information. To deal with these we have set up a process for the call centre staff to capture your information and transaction details so that your individual case can be investigated. The number to use is 0845 131 32 34 and I just tried it myself and it answered within two rings. Below is the update we have posted on the Kaupthing Edge website and as you will see we are now focussing on refunding CHAP fees and the loss of interest due to payment delays.

Please keep checking the Kaupthing Edge website for updates and we expect to be able to announce in the next few days everything is working normally.

Many thanks for your patience while we have worked to resolve these issues

Latest Kaupthing Website Message


Backlog of Withdrawal Payments:
We are pleased to confirm that the backlog of external payments requested on or before Monday 20th October has now been cleared. These payments have been sent out and have started appearing in destination bank accounts.
If you have any further queries on payments that were requested on or before Monday 20th October, please contact our Customer Service team on 08451 31 32 34.
Withdrawals from Tuesday 21st October:
BACS transactions are being processed within normal timescales and will be credited within 3 working days.
We are currently unable to process CHAPS payments within the normal timescale (i.e. same day or next day) and these requests will take 3 days. Please use the BACS service until further notice so that no fee is incurred.
Interest adjustment and refund of CHAPS fees:
ING Direct will refund the loss of interest on your Kaupthing Edge account that resulted from payment delays. CHAPS fees will also be refunded in cases where the payment was not sent within the normal timescale. An update will be posted on this page next week, giving further information and an update on timings.
Payments In
Not all payments in are being processed normally. We are continuing to work to resolve this and will issue an update as soon as possible.
Fixed Term Product Accounts:
Customers with deposits in a Fixed Term Savings accounts can be assured that these rates will be honoured by ING Direct for the remaining term of the accounts
Thank you for you patience, and once again we apologise for any inconvenience and distress that payment delays have caused.
More news from ING Group
ING’s position as a strong and healthy bank has been boosted by the Dutch Government. It is making a €10 billion investment in ING and comes at a time when Governments all over the world are taking steps to support their major banks. This means ING is now an even stronger company for you to have your savings with.

Just tried the helpline - spoke to Angela - she informed me she knew nothing of the statement of looking into individual cases, told me that she could not do anything until close of business MONDAY.

10yrsoldersaver

Hi All, wow cant believe some of you still havent received chaps from the 8th its terrible, Just a note my chaps came in on tuesday of this week and today (first time ever) i received computer generated letter from barclays showing the transfer and the fact that it came through RBS from KE so its just possible that its RBS clearing thats really slow. Hope its of some use fingers crossed for uou all today.

ontherun_2

Ippylady wrote: »

Just tried the helpline - spoke to Angela - she informed me she knew nothing of the statement of looking into individual cases, told me that she could not do anything until close of business MONDAY.

And I was just about to congratulate Mr ING Spokesman ............Surely not another red herring????

Neonoptic

08/10 CHAPS. Still Nothing. Absolutely gutted and sick of it.

McCleod

I'm watching from the sidelines and supporting you all, hold your nerve!

Ippylady

:beer: Congratulations on receiving your money McCleod, must have missed your update.:beer:

Anyone else tried the helpline for looking into our individual cases?

Chilledout50

If it doesn't come good for everyone today, maybe we need another vote on what day is good for all to meet outside INGs offices next week.

Ippylady

Chilledout50 wrote: »

If it doesn't come good for everyone today, maybe we need another vote on what day is good for all to meet outside INGs offices next week.

State of my bank account, couldn't even afford the trainfare

bigg

Ippylady wrote: »

Just tried the helpline - spoke to Angela - she informed me she knew nothing of the statement of looking into individual cases, told me that she could not do anything until close of business MONDAY.

Phone them back and get a personal email address.

Copy their announcement and send it to them while you're on the phone.

Here are some more numbers:

http://www.ingdirect.co.uk/general/contactus/existing.asp?section=home

• General enquiries
• Existing customers

By telephone
Savings
If you are an existing customer, please call our interactive telephone banking service on:
0845 603 8888
Existing Fixed Rate savings customers please call:
0845 845 5888
If you are calling us from abroad, please dial
+ 44 118 938 8151. Please note you need a
touchtone telephone to operate your account.
Our lines are open Monday - Friday 7am - 11pm
Saturday, Sunday and Bank Holidays 9am - 9pm
Mortgages
0845 603 8888
Our lines are open Monday - Friday 8am - 8pm
Saturdays 9am - 5pm.
Home insurance
0845 608 0881

For Claims, renewals and enquiries
Our lines are open Monday - Friday 8am - 9pm
Saturdays 9am - 6pm and Sundays 10am - 2pm

By post
Savings
ING Direct
FREEPOST NATW1784
Reading
Berkshire
RG6 1BR


Mortgages
ING Direct
Freepost Plus RLXK-LUCY-ALLR
Reading
Berkshire
RG6 1RH

Home insurance
ING Direct Home Insurance
Civic Drive
Ipswich
IP1 2AN