Kaupthing Edge Chaps/Bacs Transfers NEW discussion

northernstar5

Hello Martin
I've just (9.30am) posted an update to the list of people awaiting transfers.
I'm posting a further update during the afternoon, and then another update at 5.30pm.
If there any people still waiting for their transfers at 5.30pm, I'll post a further update at 7.30pm.

I thought it would be helpful for you to know these times, just in case there is anyone who doesn't get their transfer through and you need to intervene on their behalf.

Thankyou for your help so far.

jacara2

theFury wrote: »

Well here we are again another Friday deadline comes round. Show me the money

Still supporting you all....wife still crying over the unfairness of it all for those not yet paid...... our money didn't come through
until the AFTERNOON,so don't despair yet!

PanicButton

I requested a BACS transfer for £10k from my ING a/c on Wednesday and surprise, surprise it's in my BoI a/c this morning. However, while this is some joy, I'll be happier when my much larger amount from KE appears. northernstar5, don't take me off your "still waiting" list.
Have had to cancel my proposed weekend away which may be just as well with all this turmoil going on.

theFury

northernstar5 wrote: »

Hello Martin
I've just (9.30am) posted an update to the list of people awaiting transfers.
I'm posting a further update during the afternoon, and then another update at 5.30pm.
If there any people still waiting for their transfers at 5.30pm, I'll post a further update at 7.30pm.

I thought it would be helpful for you to know these times, just in case there is anyone who doesn't get their transfer through and you need to intervene on their behalf.

Thankyou for your help so far.

Thanks Northern your a STAR, really appreciate your support. Now I'd best get on with my work.

moneysavingmatthew

Not sure if the following update has been posted on this thread - apologies if you've seen it already!!

Fingers crossed for all thoe still waiting today....




UPDATE: THURSDAY 23RD OCTOBER, 18.00PM


PAYMENTS UPDATE:

Backlog of Withdrawal Payments:
We are pleased to confirm that the backlog of external payments requested on or before Monday 20th October has now been cleared. These payments have been sent out and have started appearing in destination bank accounts.
If you have any further queries on payments that were requested on or before Monday 20th October, please contact our Customer Service team on 08451 31 32 34.
Withdrawals from Tuesday 21st October:
BACS transactions are being processed within normal timescales and will be credited within 3 working days.
We are currently unable to process CHAPS payments within the normal timescale (i.e. same day or next day) and these requests will take 3 days. Please use the BACS service until further notice so that no fee is incurred.
Interest adjustment and refund of CHAPS fees:
ING Direct will refund the loss of interest on your Kaupthing Edge account that resulted from payment delays. CHAPS fees will also be refunded in cases where the payment was not sent within the normal timescale. An update will be posted on this page next week, giving further information and an update on timings.
Payments In
Not all payments in are being processed normally. We are continuing to work to resolve this and will issue an update as soon as possible.
Fixed Term Product Accounts:
Customers with deposits in a Fixed Term Savings accounts can be assured that these rates will be honoured by ING Direct for the remaining term of the accounts
Thank you for you patience, and once again we apologise for any inconvenience and distress that payment delays have caused.
More news from ING Group
ING’s position as a strong and healthy bank has been boosted by the Dutch Government. It is making a €10 billion investment in ING and comes at a time when Governments all over the world are taking steps to support their major banks. This means ING is now an even stronger company for you to have your savings with.

bigg

~Chameleon~ wrote: »

If you've suffered financial loss as a result i.e. bank charges, then maybe you have a valid case to expect them to reimburse these costs, but I think expecting to receive compensation purely due to the delay in receiving your money is completely unrealistic.

What if we all adopted the same attitude? They would have to pay out compensation to literally hundreds of thousands of people! Get real! :rolleyes:

Good luck to those of you still waiting to get your money. I really hope it arrives safely in your accounts today :A

It would be polite to leave this thread unclogged today for people waiting for news of transfers getting through.

There are two other threads you can use:

Kaupthing Edge Interest and CHAPS Fee Refund Discussion
(Please note: Slight change of title)

http://forums.moneysavingexpert.com/showthread.html?p=15236811#post15236811


Kaupthing Edge Survivors Reunited

http://forums.moneysavingexpert.com/showthread.html?t=1239933

Please bookmark these threads to make them easier to find.

BTW: I agree the Interest and fees should be refunded.

Fingers crossed for all today.

iblamethebanks

Still no transfer received here . BACS on 7/10 and CHAPS on 8/10 :mad:

whatalotofbother

I made a CHAPS transfer Tuesday PM 07/10, the money didn't move all day Wednesday. On Thursday morning MY KE balance went to -£19 (Chaps Fee) I then made a BACS transfer from my linked account of £20 to my KE account to cover the fee (I had assumed it would have come from the total) However to this day my cash hasn't returned to KE nor has ot arrived in my linked account. I've received an email to say I'm in the 5%.

Still no Money today. Linked account Barclays

theFury

moneysavingmatthew wrote: »

Not sure if the following update has been posted on this thread - apologies if you've seen it already!!

Fingers crossed for all thoe still waiting today....




UPDATE: THURSDAY 23RD OCTOBER, 18.00PM


PAYMENTS UPDATE:

Backlog of Withdrawal Payments:
We are pleased to confirm that the backlog of external payments requested on or before Monday 20th October has now been cleared. These payments have been sent out and have started appearing in destination bank accounts.
If you have any further queries on payments that were requested on or before Monday 20th October, please contact our Customer Service team on 08451 31 32 34.
Withdrawals from Tuesday 21st October:
BACS transactions are being processed within normal timescales and will be credited within 3 working days.
We are currently unable to process CHAPS payments within the normal timescale (i.e. same day or next day) and these requests will take 3 days. Please use the BACS service until further notice so that no fee is incurred.
Interest adjustment and refund of CHAPS fees:
ING Direct will refund the loss of interest on your Kaupthing Edge account that resulted from payment delays. CHAPS fees will also be refunded in cases where the payment was not sent within the normal timescale. An update will be posted on this page next week, giving further information and an update on timings.
Payments In
Not all payments in are being processed normally. We are continuing to work to resolve this and will issue an update as soon as possible.
Fixed Term Product Accounts:
Customers with deposits in a Fixed Term Savings accounts can be assured that these rates will be honoured by ING Direct for the remaining term of the accounts
Thank you for you patience, and once again we apologise for any inconvenience and distress that payment delays have caused.
More news from ING Group
ING’s position as a strong and healthy bank has been boosted by the Dutch Government. It is making a €10 billion investment in ING and comes at a time when Governments all over the world are taking steps to support their major banks. This means ING is now an even stronger company for you to have your savings with.

They still won't give any status on individuals account/transaction numbers! It would help just to know they are aware of us as individual cases. :eek:

theFury

whatalotofbother wrote: »

I made a CHAPS transfer Tuesday PM 07/10, the money didn't move all day Wednesday. On Thursday morning MY KE balance went to -£19 (Chaps Fee) I then made a BACS transfer from my linked account of £20 to my KE account to cover the fee (I had assumed it would have come from the total) However to this day my cash hasn't returned to KE nor has ot arrived in my linked account. I've received an email to say I'm in the 5%.

Still no Money today. Linked account Barclays

I never got that 5% email.