virgin media ?

boogiesherbs

Hiya all iam after some advice our virgin media bb and home phone contract is near the end we currently pay £25 per month for 2mb bb and all time local calls.
Do you think ill be able to get them to give me an upgrade to 10mb bb for the same price?
Thanx

normanmark

Call there retentions line (see thread at top of this forum) and ask them what offers they have on for you.

Pssst

Please dont bother upgrading your speed. It simply isnt worth it. Speed depends on an number of factors,one of the most important being the server at the other end i.e the webserver of the website your trying to load. I'll bet your 2mb link isnt fully utilised at present so why mapy more? Incidentally, it is impossible to leave VM. They dont allow customers to leave. I rang them to try and leave recently and they insisted that instead of paying £18pm for my 2Meg BB,i pay £6 pm and stay with them.

boogiesherbs

wont 10 mb be better then 2mb ?
surely it will help with online gaming? file downloads?
anyone

philnicandamy

depends....is your BB via phoneline or cable?
have to disagree though...I rang virgin a few weeks ago wanting to cancel after moving house....they seemed happy to loose me

boogiesherbs

via cable mate? sureley the transfer rate/ping will be better?

philnicandamy

will be if its cable....although also depends on ratio

BexTech

boogiesherbs wrote: »

via cable mate? surely the transfer rate/ping will be better?

Transfer rate will be a lot better, with VM as long as you aren't in an over-utilized area (awaiting fix) you will get virtually the speed you pay for allowing for overheads.

As for the ping, that's not likely to alter.

I can tell you there is certainly a big difference between 2Mbit and 10Mbit.

Pssst

Again i would say that it is dependant on the speed of the server you are accessing. If it isnt sending or it is sending it slowly or sporadically,then it doesnt matter how fast your line is. I have a 2mb line from NTL. Most of the time it is idle as im waiting for remote servers to send.

BexTech

Pssst wrote: »

Again i would say that it is dependant on the speed of the server you are accessing. If it isnt sending or it is sending it slowly or sporadically,then it doesnt matter how fast your line is. I have a 2mb line from NTL. Most of the time it is idle as im waiting for remote servers to send.

Exactly and I am always telling people this (my line of work, so should know myself), sadly most people don't grasp the idea, these are the type of people who also use P2P and can't grasp it doesn't matter if you have a 20Mbit line, if the person the other end only has an upload of 0.5Mbit that's all they will get from them at most.

Dustykitten

Virgin were charging us for 20Mbit and we were only getting 2mb when I did one of those online tests. Rang them, they sent a new modem and now I can get 10mb so downgraded package to 10mb.

I can't say I notice it being any better now but pc does have a bit of a virus at the moment. They did explain that the wireless router (sp?) we have affects the speed we receive aswell. I might downgrade again to 2mb.