DVD rental providers feedback

vinylmusic

paul_mac101 wrote: »

Lovefilm: Very slow to activate the account after registering for the 3 Unlimited free trial, taking nearly a week to receive my first discs, but generally good at the postal turnaround. They also send out discs at the weekend which Blockbuster didn't.
Despite warning of a long delay for some films, I received almost everything quickly. Some new releases were even delivered within a couple of days of release. Like Blockbuster, they also sent some duff, unplayable discs and the odd series out of sequence, but pretty good on the whole and a good number of DVDs within the trial period. Cancelling easy and trouble-free.

I used to hate lovefilm. I hate all these companies that buy out the market in order to monopolize it (ebay comes to mind)
However as a service, now I only have praise.
I stopped using them quite some time ago because they were slow and (like ebay) had a lousy customer service.
Earlier this year I had an offer from lovefilm to go back to them at 3 months for the price of one, so I accepted
Their service has really improved,
Lightning fast turnaround, imediate replacement of faulty items when reported, good customer service. Now I find it hard to knock them
When the postal strike was looming I asked if they would allow free downloads during that period. They wouldn,t but they pushed my pay date on by a week
Last year I pestered them a lot with complaints and I'm sure many others did.
It only shows that it pays to complain

KxMx

I did have Amazon, but they didn't offer an unlimited package, and didn't have some of the dvds I wanted.
I've been with Lovefilm since August 2006 and have nothing but praise. I find turn around times quick and good e-mail customer service. The 3 times they failed to send my next title by the end of the next working day, I e-mailed and had 3-4 days added to my account each time.
I do wish they would send discs at the weekend though! As far as i'm aware at the moment it's Mon-Fri only.

vinylmusic

KxMx wrote: »

I did have Amazon, but they didn't offer an unlimited package, and didn't have some of the dvds I wanted.
I've been with Lovefilm since August 2006 and have nothing but praise. I find turn around times quick and good e-mail customer service. The 3 times they failed to send my next title by the end of the next working day, I e-mailed and had 3-4 days added to my account each time.
I do wish they would send discs at the weekend though! As far as i'm aware at the moment it's Mon-Fri only.

The have started sending items out on Saturdays now. I've noticed it since some time.
If they are not up to scratch keep complaining.
If you look at my earlier posts I was forever putting them down. I was forever emailing them and phoning them and I'm sure I wasn't alone.
Now I think they are the best.
It only shows
It pays to complain

KxMx

I just found that out! Since the Saturday collection at my nearest PO box went downhill (dvds posted on Sat arrived Weds, dvds posted on Mon arrived Tues!) I decided to post before last collection on Friday, and the next day I was sent another title!
It does pay to complain, you are right there, had 7 free days added to my account through moaning at them.