Game Store Refusing to Honour Its Ts&Cs

akh43

Viktory, I disagree that Game's trade-in is excellent. My daughter went to trade in a game on thursday, 50 Cent Bulletproof, only 2 weeks' old, and all they could offer her was £12 if she bought another game or £8 cash. This was a game they were selling at £37.00 for new.

A couple of days later I checked with blockbuster, just out of interest, and they would have given her £23.00 cash!!

I would never trade in with game again without checking elsewhere first. I didn't dare tell my daughter what she could have gotten at Blockbuster.

snowy1998

the*dark*one wrote:

I ordered an XBox 360 core console bundle from Game for £394, 2 days later Argos had the Premium on its own in stock so I ordered that from there.

Does anyone know whether I can return the console+games back to GAME via post as I tried to return the whole package today at a Game store but the manager stated they don't accept console returns within their 10 day policy. I can't find anywhere on the Game website stating that they won't accept a console return unless anyone knows any different?

My question is, can I return the whole lot back to GAME via the post?

If yes, does that mean I have to spend money on booking a courier?

The manager is talking out his !!!!!!. Print out and take a copy of the T&C page and wave it under his nose, you can return them.

If you do however want to send them back, you can do it that way.....info from website

Returning a purchase by post:

You can return goods directly using the postage-paid label you will receive with your goods, but before you return a product to us directly, please contact returns@game.net for a Returns Authorisation Number.

If the label is damaged in any way, the address for returns is:

Central Distribution GMWB
Freepost SCE4702
PO Box 6593
Basingstoke
RG21 6YJ


Please note:
Under the 10-Day Returns Policy we cannot refund the original cost incurred by posting your item out to you. You do however receive a free postage label meaning you incur no cost if you decide to send your item back to us for an exchange or refund.

International customers please be aware that we will be unable to refund any postage and packing costs incurred in returning a product to us under our 10 Day Returns policy.

Please note items bought in 'bundle deals', such as 2 for 30.00 GBP or hardware and software packs, if returned separately, will result in the full price being charged for other items in the special offer - and the refund adjusted accordingly.

Our 10 Day Returns policy is not available for DVDs and may be restricted against titles that are exclusively for online play. For further details please contact Customer Services on 0870 750 2743 (National Rate for UK callers).

---lee---

Poppy9 wrote:

If they break the seals though before they go through the tills you should demand they write on the receipt that they have broken the seals as this will cover you if they are selling used games. If they break them after they have gone through the till and you have paid they are interferring with your goods and have no right to do so.

Good points. Never thought of that - was just a bit surprised when they did it at the time.

IvanOpinion

IOn the FAQ section the website does state ....

You can return goods to your nearest GAME Store (check our Store Locator to find your nearest GAME Store). Please note: You must return any item using the original invoice supplied with your product and have your credit or debit card used for the original purchase with you for the store to process the refund.

Ivan

Fruitcake

The whole of this website is about saving money.
The original thread was that someone saved money by buying a bundle from Game and got a refund on items he did not want.
He used Game's own rules to do this. He did not lie or cheat or steal. Everything was perfctly legal. He then told other people about it so that they could benefit from it if they so wished.
Isn't this what moneysavingexpert.com is all about?
If Martin Lewis had told us about this loophole on BBC Radio 2 exactly as he has done with other methods of making or saving money, would anyone apart from Game have complained through this forum?

Well done to the OP. Thank you for the information.

Fruitcake

You Only Listen To Me When I'm Wrong