PC World Lost Files

Noz

As the customer paid for a service that PC World didn't supply then certainly the customer is due back any fees that were paid for the service.

The fact that the photos have now been lost is not a fault of PC World, unfortunately this data should have been backuped by the customer independently.

As already suggested, a data recovery specialist is an avenue worth investigating,

Jakg

Nowhere did the OP say he paid for said service - thus why I asked.

Again - your data, your responsibility (i.e. if they just gave you a brand new PC as a replacement it would be more than fair, even though your data wasn't on it)

Daytona_nev

So where's the hard drive now?

What did PCWorld do that means the files are lost forever?

Jakg

Most likely re-installed the OS - the files aren't neccesarily lost, but not cheap to recover.

Daytona_nev

If they've done a full format of the HD he's stuffed.

Jakg

Even after a format it is possible to recover some files though - although the amount and the price varies a lot.

davetrousers

ish wrote: »

it contains photos for the last 10 years e.g. weddings, friends, babies, family etc...

Surely he hasn't had the same computer for 10 years? Almost certainly not, so he must have transferred them a few times form 1 computer to another.

Noz

Jakg wrote: »

Even after a format it is possible to recover some files though - although the amount and the price varies a lot.

Absolutely correct, as you allude to - the price starts to get steeper from here though.

Freddie_Snowbits

The problem here is that the OP took the PC to PC World. Ha ha

LinasPilibaitisisbatman

You have to wonder how someone without the PC knowledge to back up his files managed to have digital photos from 10 years ago (very infant stages) and transfer the data between a few PCS

Me thinks someone is either exaggerating or on a scam