I Sold an Item SNAD but Can't Find it in The Dispute Console

stone7

I sold a pair of jeans but listed them as 34" leg when they are a 32" leg. My fault entirely. The first I hear about this is when buyer opens a Significantly not as Described Dispute. I have messaged him to apologise for the mistake and to send the jeans back for a full refund. Trouble is, I can't find the dispute in the dispute console. I follow the instructions but it just says "There are no disputes to display in this view for the selected time period. Disputes may display in this view for 90 days."

1. Is this normal ebay/paypal lag?

2. When/if the jeans are returned do I refund or let Paypal pay him with the money they have confiscated from me?

3. Hyperthetically speaking, if I refused to accept the item from Royal Mail would the claim expire and my money get returned?

Thanking you.

custardy

1: dunno
2: just refund yourself
3: im struggling to grasp your thought process here

stone7

custardy wrote: »

1: dunno
2: just refund yourself
3: im struggling to grasp your thought process here

1. Thanks for nothing.

2. Thanks, but what then happens to the confiscated monies. I don't want him paying twice.

3. Derek Acorah helps with my thought processes. All I want from you is a straight answer.

Chippy_Minton_2

custardy wrote: »

im struggling to grasp your thought process here

He'd thinking of pulling a scam!:rolleyes:

frivolous_fay

1. Are you sure the dispute has been opened, or has the buyer just told you?
2. A payment can only be refunded once.
3. See post 2.

stone7

frivolous_fay wrote: »

1. Are you sure the dispute has been opened, or has the buyer just told you?
2. A payment can only be refunded once.
3. See post 2.

1. Yes I'm sure the dispute has been opened, yes the buyer has also told me.

2. Who refunds the buyer "once"..... me or Paypal?

3. See post 3.

frivolous_fay

stone7 wrote: »

2. Who refunds the buyer "once"..... me or Paypal?

Whoever does it first!

frivolous_fay

By the way you're not going to get your required 'straight answer' for 3 here, at least not the answer you want, from anyone with any honesty.

Your mistake. You readily admit it, so don't try to screw anyone around unless you want your ebay record ruined.

custardy

sigh,another dodgy seller then
i make a mistake now how can i screw the buyer and keep the money.
even better let them pay return postage and keep their money

sheraz2

you should be paying return postage aswell as it was not the buyers fault you made a mistake in the listing

stone7

custardy wrote: »

sigh,another dodgy seller then
i make a mistake now how can i screw the buyer and keep the money.
even better let them pay return postage and keep their mone

At 4.27pm you were struggling to grasp my thought process. Less than an hour later, you've accused me, tried me and found me guilty of fraud. Well done, you.

sheraz2 wrote: »

you should be paying return postage aswell as it was not the buyers fault you made a mistake in the listing

Thank you for a straight and sensible reply. Utterly irrelevant to what I was asking, but a breath of fresh air nonetheless.

I believe I am not obliged to refund return postage, but you are 100% correct and I will ensure the buyer gets his just desserts, so to speak.