Somebody PLEASE ! Help me get the scanner working.

nads

I installed a 1200UB for a friend who ahd no drivers about 2 weeks ago.

You did download all 5 files from http://www.mustek.com/download/driv_scanr/english/1200ub.html? and then run web.exe?

What do you see or what happens when you open Word and Insert>Picture>From Scanner?

robowen

yep. Done everything right.

It used to work.
I got the right drivers from mustek themselves.
Click on the install Icon and I get error message.

It says install drivers before plugging in leads.
I have tried it the other way round and tried to get the computor to search the net for the right drivers....That failed too.

I'm gonna bin it me thinks :think:
I'll have a ritual torching of the scanner and post up the piccies.

That'll teach it !

nads

Right Click on My Computer>Properties>Hardware>Device Manager and see if the scanner is showing up? If it is remove it.

You may need to connect back up via USB.

robowen

nads wrote:

Right Click on My Computer>Properties>Hardware>Device Manager and see if the scanner is showing up? If it is remove it.

You may need to connect back up via USB.

If you go back to post 5 nads...it'll save me writing it all out again :beer:

I've done everything right...I think :think:
When I click on the web.exe file it wont open I get an error message.

I looked at my computor and there is no scanner showing.

rob :xmassign:

intel

Mmmm maybe download the files again as it may be a bad download before.

robowen

This has been my 4th download so far ! I downloaded again after removing the symantec files.

intel

Maybe use as a huge sandwich toaster......

nads

Tried this? ftp://ftp.symantec.com/public/english_us_canada/symevnt/sevinst.exe

robowen

Just tried that now..

When you click on it to open it , it says :
symevent does not exist on this computor.

-TangleFoot-

robowen wrote:

If I choose ignore, I receive this error message :

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16 Bit Windows Subsystem
C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose close to terminate the application.

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From Microsoft Help & Support:

This issue may occur if one or more of the following files are missing or damaged:

• Config.nt
• Autoexec.nt
• Command.com