Somebody PLEASE ! Help me get the scanner working.

intel

So what your saying is that some Norton files are left over that you want rid of.?

robowen

I dont know ?? I suppose so..yes. !

When I tried it using the built in reg editor with windows, the help section told me to enter (this line it gave me) (start / run/ blah/blah /regedit) it didnt work.
The windows I'm using atm is 32 bit. The error message comes up as 16 bit , the help section says you cant edit one from the other.

If you goto start / run / and type in regedit, this takes you to 32 bit registry ?? I think. I need to goto 16 bit ??
so, I'm not sure what to do now ????????
tbh..I havent a clue what the hell I'm doing here ????

rob

intel

Have you tried https://www.ccleaner.com but used Issues scan for Isssues, make a back up when prompted and just follow that onscreen instructions.

djohn2002uk

Take a look here http://service1.symantec.com/SUPPORT/nip.nsf/docid/2001090510510636

intel

Or http://forums.moneysavingexpert.com/showpost.html?p=1198530&postcount=3

nads

Just to confirm, you have downloaded the drivers from http://www.mustek.com/download/driv_scanr/english/1200ub.html?

robowen

ok.....I received an email from symantec.
They told me to download their program that removes unwanted norton files.
I have searched for the files manually, then deleted them.
I used the program to get rid of the ones I couldn't find.

Now, I get a different error message when I try to install the driver exe program.
It now says :

---

16 Bit Windows Subsystem
SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers. VDD. Virtual Device Driver format in the registry is invalid. Choose close to terminate the application.

---

If I choose ignore, I receive this error message :

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16 Bit Windows Subsystem
C:\WINDOWS\SYSTEM£"|AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose close to terminate the application.

---

rob :xmassmile

intel

If you have an old scanner it may not run on XP but only
a DOS based system like 98 and earlier. has it worked before
is it an old scanner.

robowen

I've had it working before. I have reloaded windows xp since I last used it.

Thing I cant understand is.........the files I downloaded...they are not associated with any program. They have a blank icon with a windows box inside....WO files ???

intel

So Ok its worked on XP before.

You have downloaded the correct drivers.?

You did the installation Correctly.?

All leads and connections are OK.?