One Account rates cut

leoleo73

My mortgage quote from Nationwide they included a quote for Buildings Insurance. Their quote was £21.09/month compared to the £386.40/year that I am paying with Direct Line.

A few years ago when I switched to Direct Line they were the cheapest, yet now they are charging 50% more than my (proposed) mortgage provider!

Insuring though your mortgage provider always used to be the sure-fire way of getting ripped off, now it seems that using any RBS-group company for anything is the most effective way of getting ripped off. Be warned, this company cannot be trusted!

apap

Lovetheoneaccount

I dont know if you are aware but the topic of this forum is the oneaccount rate cut and delay on the desicision. It has nothing to do with
customer service or the way oneaccount operates.

If you are happy that OA has not reduce the rate and you dont mind waiting then it is up to you but please do not soil this forum with your comments.

I am just wondering how you ended up on this forum anyway? Do you always search for the things you are happy about it on the internet? or you just like being the odd one out??

People are not happy that while they are waiting for the desicision before they move their mortgage good deals are dissapeing.

If you work for the OA, you can be more helpfull and positive if you tell us the reason behind the delay.

Otherwise please do not post on this forum as you are not contributing anything. Please dont bother answering to this as well .

thank you

Lovetheoneaccount

apap wrote: »

Lovetheoneaccount

I dont know if you are aware but the topic of this forum is the oneaccount rate cut and delay on the desicision. It has nothing to do with
customer service or the way oneaccount operates.

If you are happy that OA has not reduce the rate and you dont mind waiting then it is up to you but please do not soil this forum with your comments.

I am just wondering how you ended up on this forum anyway? Do you always search for the things you are happy about it on the internet? or you just like being the odd one out??

People are not happy that while they are waiting for the desicision before they move their mortgage good deals are dissapeing.

If you work for the OA, you can be more helpfull and positive if you tell us the reason behind the delay.

Otherwise please do not post on this forum as you are not contributing anything. Please dont bother answering to this as well .

thank you

No I don't work for them and I totally get the forum!

I, amongst others get frustrated with all the huffing and puffing and scare mongering.

Take a step back

1. It's not a tracker, never has been or wil be, check your terms and conditions
2. There is no way they would leave the rates this high as the good customers would leave - i.e. those like me with low loans compared to the value of their home
3. No one has never even thought about it being linked to RBS rates and why should we? Others on here want that now just because it suits them
4. If rates had gone the other way and we were still lwaiting to hear would there be all this fuss?
5. See past the rubbish and you will still see a good mortgage that will without doubt get cheaper soon (and the sooner the better!)

Yes I am annoyed, but becoming more annoyed at short sighted people on this forum rather than the idiots at the One Account who for some unknown reason are dragging this out

nicole136

I found by ignoring the offending poster gets rid of them they dont get the response they are looking for

*****INVISIBLE******

Princess_Coupon

nicole136 wrote: »

I found by ignoring the offending poster gets rid of them they dont get the response they are looking for

*****INVISIBLE******

What offending poster? :rolleyes:

Poj

Oh dear. The service is being cut. When did they stop the 24-hour telephone banking? According to the 'contact us' page we should still have it :



Call us We're here 24 hours a day, 7 days a week on 08453 01 01 01 or +44 1603 776437 if you're calling from outside the UK.

But if you ring that number, there is a recorded message saying the offices are closed, & that telephone banking is only available between 8am & 11pm.

On top of that, the online service is currently unavailable.

So, for the first time as far as I'm aware, the One Account is shut.

Looks like the writing is on the wall.

woodam1963

This is very interesting as it suggests that RBS are going further than any other company when it comes to being flexible and fair with customers who can't pay their mortgages. This has to be applauded, though it;s all the more ironic that they are so out of line with most of the rest of the industry (negatively!) when it comes to the way they treat the rest of their customers. Hmmm, looks like the only way to ensure you get treated fairly by this bunch is if you stop paying them for a few months...how bizarre:


RBS delay in pursuing customers





Check RBS share price


The Royal Bank of Scotland (RBS) has guaranteed not to repossess the properties of customers who fall behind on payments for at least six months.
The bank, which owns NatWest, is the first to follow government guidelines created to help struggling homeowners.
RBS will also let customers seek independent advice before starting legal action.
The government formally took majority control (58%) of the country's fourth largest bank on Friday.
The move was part of the government's attempt to save Britain's struggling banking sector. The Royal Bank of Scotland (RBS) said it would also allow customers to seek independent advice before starting any legal action. The news was welcomed by Citizens Advice and the charity Crisis, who represent homeowners struggling with arrears.

veggieblob

:rotfl:

Poj wrote: »

Oh dear. The service is being cut. When did they stop the 24-hour telephone banking? According to the 'contact us' page we should still have it :



Call us We're here 24 hours a day, 7 days a week on 08453 01 01 01 or +44 1603 776437 if you're calling from outside the UK.

But if you ring that number, there is a recorded message saying the offices are closed, & that telephone banking is only available between 8am & 11pm.

On top of that, the online service is currently unavailable.

So, for the first time as far as I'm aware, the One Account is shut.

Looks like the writing is on the wall.

lrr_2

Online banking service unavailable just now, maybe they are updating our accounts with the rate cut!

Yeah right!!!!!!!!!!!!!!!!

:rolleyes: :rolleyes: :rolleyes: :rolleyes: :rolleyes: :rolleyes: :rolleyes:

wendytw

I have just spoken to the one account 8.10am 1st Dec they have cut the rate by 1%, no reason as to why it is 1% and not 1.5%!!!