One Account rates cut

Princess_Coupon

jamandpickle wrote: »

4) current customers who have no patience.

I am definately number 4 I did have patience, but now it has worn out, I wonder how patient the OA would be if all it's customers reviewed whether to make Decembers payment for the next 4 weeks :rolleyes:

Mattfoo

jamandpickle wrote: »

3) lots of ex one account customers smug they've left,

Not "smug" just letting OA angry customers know how easy it really is to move. Not happy with OA ... so I moved to a better deal and better service. Logic. Those that can why not move and then be "smug" too ! Join the revolution ... :T

gill5blue

Hi
I am fuming at the rates not being reduced

yus786

OK we probably need a summary of what we're doing tomorrow - i.e. the 19.00 email campaign.

Yorkshire_Bred

yus786 wrote: »

OK we probably need a summary of what we're doing tomorrow - i.e. the 19.00 email campaign.

I agree, this would give as many people as possible a chance to read it before sending......... maybe post around on other threads as well, The OA are not the only guilty mortgage providers.

karanda

woodam1963 wrote: »

First a confession: I spent more than 10 years working for Virgin Direct and Virgin Money and, while Marketing Director in 1997, I was heavily involved in both the product design and public / media launch of the Virgin One Account. Several years after leaving Virgin I remain a loyal One Account customer...though my loyalty has been stretched to breaking point in the past few weeks.

I have to say it's heart-breaking to read so many negative, yet to my mind almost entirely justified, comments about a once revolutionary mortgage product that we were so proud of at the time and which, for many years afterwards, genuinely represented the 'acceptable' face of UK financial services.

It beggars belief that any Bank would be comfortable treating its customers in the cavalier fashion that is so evident from the emails and phone calls related on this site. Given RBS's current predicament one would have thought that it would be particularly attuned to what its most valuable customers are saying, yet the opposite appears to be the case. Even a bit of basic, common sense customers communications would go an incredibly long way, yet they appear to have simply stuck their heads in the sand in the hope that all their aggrieved customers will get fed up of complaining. Not likely with £250 each and every month on a £200,000 mortgage at stake they won't.

Anyway, my apologies again for the part I played in the birth of this now much-maligned product - it really was never meant to end this way. I fully agree with those people who have decided to take their grievances to MP's, the media, the Ombudsman and any other available channel. As my own penance for having helped get us all into this mess in the first place I have started a Facebook campaign this evening:

DECAMP (Declaration by Enlightened Customers Against Mortgage Profiteering) .
Although it was very much inspired by my own recent experience with the One Account, I do hope it will become a useful resource and rallying point for all UK mortgage customers who are victims of bank profiteering and who are looking for an outlet for their questions and and frustrations. If you're on Facebook please sign up for the group...who knows where and when the tipping point might come when RBS finally sees sense on this!
Best of luck everyone!

Thanks for this - have joined your facebook forum. I still remain amazed that moneysavingexpert hasn't picked up on the customer outrage at RBS's behaviour towards customers - it seems to me that this topic is slightly more important than saving 20p off a pizza!

tajima1

karanda wrote: »

Thanks for this - have joined your facebook forum. I still remain amazed that moneysavingexpert hasn't picked up on the customer outrage at RBS's behaviour towards customers - it seems to me that this topic is slightly more important than saving 20p off a pizza!

Maybe they are waiting until after tomorrows RBS SVR cuts to see what OA actually does.

Lovetheoneaccount

tajima1 wrote: »

Maybe they are waiting until after tomorrows RBS SVR cuts to see what OA actually does.

Another inciteful post.

Could it not just be that the One Account are yet to make a decision and the good people at MSE realise you are over-reacting?!

red789

Well, Im glad to report that one week after getting the one account to agree that quoting 6.5% as a typical competitor rate was "misleading" on their website(see previous post - they quote Lloyds SVR as 6.5% when it has been 5% for weeks). their time is now up with no action in their part and I have reported them to the FSA.

Every little helps, in this case this is trouble-making, but that is specifically my intention. If they are going to !!!!!! customers about it should not be made any easier than it already is.

Glad also to see the amount of posts here in the last week too.

Red

Lovetheoneaccount

tajima1 wrote: »

Of course you are right. I still think Monday will be very interesting and look forward to it. I think that "Bring back the Branston" is worthy of a campaign all on its own. Maybe spreading a bit of Branston on the Oneaccount cheesers would make things much more palatable.

Why join a campaign for an account you will not have much longer?!

Are you really that bored?

Jamandpickle - glad you see through all the c""p and just enjoy this thread as much as I do.

Patience is a virtue - shame not many have it here!